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How to Read a Nursing Home Inspection Report (And What to Worry About)

NHC

Nursing Home Care

January 31, 20268 min read

Inspection reports are public. You can (and should) read them before choosing a nursing home.

But they're confusing as hell. Hundreds of pages of bureaucratic language and codes.

Here's how to actually make sense of them—and what matters.

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Where to Find Inspection Reports

Go to Medicare.gov/care-compare

  • Search for the nursing home
  • Click on it
  • Scroll to "Health Inspections"
  • Click "View inspection results"
  • You'll see a list of deficiencies (violations) from the most recent inspection.

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    Understanding Deficiency Levels

    Not all violations are equal. They're rated by severity:

    Level A-D: No Harm

    Minor issues that didn't hurt anyone (yet). Paperwork errors, minor cleanliness issues.

    Level E-F: Potential for Harm

    Could cause problems if not fixed. Missing documentation, safety hazards.

    Level G-I: Actual Harm

    Someone was hurt. Medication errors, falls, infections, neglect.

    Level J-L: Immediate Jeopardy

    Life-threatening. Serious abuse, severe neglect, imminent danger.

    What to worry about:

  • Levels G-L = big red flags
  • Multiple Level E-F violations = concerning
  • Level A-D violations = normal (every facility has some)
  • ---

    Common Violations That Matter

    1. Medication Errors (Common)

  • Wrong medication given
  • Missed doses
  • Wrong dosage
  • Medications given late
  • Is this serious? Depends. One missed dose = not great. Pattern of errors = dangerous.

    2. Pressure Ulcers (Bedsores)

  • Residents developed bedsores that could've been prevented
  • Is this serious? Yes. Bedsores mean residents aren't being turned/moved enough.

    3. Falls

  • Residents falling without proper precautions
  • Is this serious? Yes. Falls can be deadly for elderly people.

    4. Infection Control

  • Not following proper hygiene protocols
  • Staff not washing hands
  • Contaminated equipment
  • Is this serious? Yes. Infections spread fast in nursing homes.

    5. Dignity and Respect

  • Staff being rude or rough
  • Privacy violations
  • Treating residents poorly
  • Is this serious? Yes. This is abuse.

    6. Food Safety

  • Expired food
  • Improper food storage
  • Kitchen violations
  • Is this serious? Moderately. Food poisoning is serious, but small violations are fixable.

    7. Staffing Issues

  • Not enough staff on duty
  • Staff without proper training
  • Missing required RN coverage
  • Is this serious? Very. Understaffing causes all other problems.

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    Red Flag Patterns

    One violation? Not ideal, but it happens.

    Watch for patterns:

  • Same violation cited year after year = they're not fixing it
  • Multiple serious violations = systemic problems
  • Immediate jeopardy violations = run away
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    What "Plan of Correction" Means

    When a facility gets cited, they must submit a "Plan of Correction"—how they'll fix the problem.

    Look at this:

  • Did they actually fix it? (Check next inspection)
  • Is their plan vague or specific?
  • Do they take responsibility, or make excuses?
  • ---

    Complaints vs. Standard Inspections

    There are two types of inspections:

    1. Standard Survey (Annual)

    Happens once a year. Comprehensive review of everything.

    2. Complaint Investigation

    Happens when someone files a complaint. Inspectors show up unannounced.

    Complaint investigations are more concerning. They mean someone reported a serious problem.

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    How Facilities Game the System

    Dirty secret: Facilities know when standard inspections are coming (roughly).

    So they:

  • Hire extra staff for inspection week
  • Deep clean everything
  • Coach staff on what to say
  • Fix obvious problems right before inspection
  • That's why:

  • Surprise visits (from you) matter
  • Complaint inspections are more revealing
  • One good inspection doesn't mean care is always good
  • ---

    What Good Reports Look Like

    Realistic expectations:

  • Every facility will have some violations
  • Minor paperwork issues are normal
  • What matters is severity and patterns
  • A good facility:

  • Has mostly minor (A-D level) violations
  • Fixes problems quickly
  • Doesn't repeat the same violations
  • Takes complaints seriously
  • A bad facility:

  • Has G-L level violations (actual harm)
  • Repeats the same problems year after year
  • Has multiple immediate jeopardy citations
  • Ignores or dismisses complaints
  • ---

    Other Things to Check

    Staffing Data:

  • Hours of care per resident per day
  • RN hours specifically
  • Turnover rates (if available)
  • Fines and Penalties:

  • Has the facility been fined?
  • How much? (Big fines = serious problems)
  • For what? (Read why they were fined)
  • Recent Changes:

  • New management?
  • Sold to a new company?
  • Major changes can affect quality (good or bad)
  • ---

    The Bottom Line

    Inspection reports tell you what inspectors found on one day.

    They're helpful, but they're not the whole picture.

    What to do:

  • Read the most recent inspection report
  • Look for patterns (not just one violation)
  • Focus on serious violations (G-L level)
  • Check if problems were fixed
  • Visit in person and trust your gut
  • Numbers matter. But so does what you see and feel when you walk through the doors.

    Tags
    #Quality#Inspections#Choosing a Facility
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