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James Kimbrough

I am a Resident here at Diversicare of Riverchase. I am talking today about Amanda Borden. She is a driver for residents at Diversicare. She is absolutely amazing. She cares about the people that ride with her. I have never had to wait long periods of time for her. Her ability to sync so many residents and never leave anyone alone and waiting for long. She contacts her travelers to let them know how much longer they may have to wait, if any. Amanda is a true asset to this nursing home. In my opinion, she is one of the best if not the best employees at Diversicare of Riverchase. They are blessed to have her as an employee.

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Michael Valenzuela

My aunt raves about Amanda Borden She takes her time to bring her food and treat her great. I love to hear that she enjoys her trips with her. It makes a difference when you listen and talk to them and not just treat them like a task. Thank you for going above and beyond!

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Karen Naramore

Visited a friend there. We brought some Wendy’s for our friend for her lunch. At the facility, lunch was being brought around. The employee (seeing the Wendy’s bags) asked if she wanted the lunch. When our friend asked what it was, they lifted the lid off the plate. I was expecting to see a standard lunch (maybe a small piece of chicken or a couple of chicken fingers or maybe a hamburger patty, some potatoes and green beans and a roll. Instead, it was 2 small, shallow dishes - one with a very small scoop of chicken and dumplings and one with a small scoop of peas and carrots. Hardly enough to feed a grown adult. Elementary school children get more food than this. I asked my friend if she could ask for additional food (i.e. another dish of dumplings). She said “I’ve tried - they just tell me no.” I asked if she gets any snacks (like maybe a piece of fruit or small bag of chips) between meals, and she said no. She said if it weren’t for her father occasionally bringing her snacks, she’d never have any. I also heard stories of things coming up missing. With the money these facilities receive from insurance/Medicare/Medicaid, surely they can afford to feed these adults more food! If you have a loved one at this facility, please make sure you bring them food and snacks! My friend also went 2 weeks without a shower. She’s wheelchair bound and dependent on others. They kept making excuses as to why they couldn’t take her to the shower each day.

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Ajay

Horrible Horrible Horrible! Patients don’t seem to be a priority on the rehabilitation hall. The nurse Margie that was “caring” for my mother told me she had 60 patients and she would not let her mother stay there. It should be against the law to treat seniors this way. If the staff is overwhelmed, the patients needs suffer. I called and complained to admissions and I spoke with Ashley who pretended to be shocked that my mother was not receiving proper wound care and told me she would call me back and that call was never received. I’m just saddened that this seems to be common in most nursing homes. It’s all about the money and not patient care. They talk the talk, but they definitely don’t walk the walk. They just want to fill the beds so they can cash in. Take your loved ones somewhere, or care for them yourself.

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Katrina Edmond

Diversicare of Riverchase is a great facility. I randomly walked in and met Mary at the front desk and did a tour of the facility with Ashley and it was great. I had the opportunity to meet various staff members and everyone was so nice. The admission process was very easy. The therapy team at the facility was amazing. They worked with my mother and she progressed so much during her stay. Sydney kept me updated on how my mother’s progress in therapy and made sure that we had everything we needed when she discharged. I would recommend this facility to anyone that wants their loved one to receive quality care. Thank you to the Diversicare team for their exceptional work with my mom.