J

Jenni Tidmore

My mother just spent 120 days in Marshall Manor following a hospital stay that left her unable to walk. I can not say enough good things about Marshall Manor they are AMAZING and my mom is home and stronger than she has been in years ❤️

L

Linda Yarbrough

I work at Marshall Manor Nursing & Rehab in Guntersville Alabama now as a housekeeper and I love my job. It's an easy job and the other employees there are all so friendly and caring to the residents that live there. Great place to work. I give it 5 stars.

C

Cyndi Candy

I have worked in nursing homes most my life and I must say Marshall Manor is excellent. The care is great and all employees very courteous and professional. My Aunt stay there starting with independent care, then assisted living and now to the skilled unit. Everyone was great. Thank you Marshall Manor.

K

Kalvin Click

I was very impressed with the entire staff of this facility. From the administration to the janitors were most excellent. Would like to send out a special thanks to the nursing staff and especially the rehabilitation staff. Top notch staff that seemed to care about my recovery. This is an excellent facility that I would recommend sending a loved one to or making a decision of your for for care. From the bottom of my heart thank you all for the care you showed me.

H

Horton Family

I had high hopes for my experience at Marshall Manor when I signed up for the CNA class, but unfortunately, it turned out to be a major disappointment. When I initially inquired about the classes, I was upfront about my situation—my husband is disabled and has a doctor's appointment coming up, which meant I would need to miss just one day of the two-week course. The person I spoke to during enrollment seemed understanding and accommodating. However, when I called to confirm the class dates, I was met with a completely different attitude. The woman on the phone was extremely rude and dismissive. Instead of addressing my concerns, she made it clear that I was not a priority and blamed me for my personal circumstances. I thought she understood because she said her husband had been disabled too. It felt like I was being spoken down to, and her condescending tone was really uncalled for. I understand that attendance is crucial for such courses, but I don't believe a little empathy and understanding is too much to ask for. If missing one day due to a personal matter is a dealbreaker, I would have appreciated a clearer message from the start, rather than the switch in tone I experienced. It’s disheartening to expect support and professionalism only to be met with rudeness. It raises concerns about how she interacts with other employees and patients, or even her class especially considering her rudeness and unprofessional behavior toward me over the phone while trying to fill her class. Overall, I cannot recommend Marshall Manor based on this experience. Customer service is key in any educational environment, and my interaction left much to be desired. If you have any personal matters to attend to, I suggest looking elsewhere, as they may not accommodate your needs in a respectful manner.