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Yuma Walton

This facility was one of the worse places I have EVER had to visit. My husband was there a few months ago and he kept getting infections because the staff wasn't cleaning and changing his bandages properly. My husband fell there twice and he had to tell me he fell. The staff said nothing until I asked them about it. I tried speaking with management about the situations that kept occuring and all I was gave was excuses. Half of the staff there is rude and very uncaring about the people that live there or receive any treatment there. I wouldn't leave my worse enemy there. I even overheard nurses laughing and making jokes about certain patients there that hadn't received baths in months. If you have family members there Please check on them regularly because that place is horrible.

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Ashley Daly

The people who work there are very caring. They are kind and want them to be comfortable and taken care of. Lexy rocks and there have been multiple others that have been so good to my mother. Eva, lucinda, bronma ????? I wish I knew all the names!!!! I would totally give a shout out to all the ladies and the 1or 2 guys if I knew their names!!!

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Noah Sargent

My mother who has dementia had a fall at home and she requires rehab. I am a Licensed Nursing Home Administrator in Rochester NY. My father asked my to help choose her rehab. We settled on Big Springs because they are a 4-star facility, staffed well and have an amazing rehab department. All nursing staff have been amazing and tentative to my mother‘s needs. Based on our experiences I would suggest Big Springs. My mom is safe, and receiving the care she needs to return home. Thank you to all the staff at Big Springs!

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Chantel

If I could give this place a zero star I would. The management is Very Unprofessional. They don't care about pts nor staff. They Stay understaffed and aides overworked. The facility is nasty and disgusting they don't like to use any disinfectant. They leave the residents pissy for hours and when you ask the nurse they claimed someone had changed them. I wouldn't leave my enemy in this place. They have multiple lawsuits,mold in the walls, maintenance workers who don't know what they're doing. This place needs to be shut down with the health department and state going through there.

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Dave C

Similar to others here, my family member contracted MRSA in his first 72 hours in the facility and had to be taken back to HH ICU. He was discharged back to Big Springs a week later. On his second day back, I went in to see him early one morning. His bed was all the on floor and he was on the bed in a soiled diaper with no other clothes or bedclothes and he was cold, lying sideways across the bed. We got the nurse in there to show her and she remarked that she left him like that because he tried to get out of his bed. After just a few days back at this facility, he again had MRSA so badly that it because a case of septic encephalopathy. At this point we do not even know if he will survive. This place should be shut down immediately. Worth mentioning that on our first visit there, we were briefed about his condition, only to find out days later they were reading from the wrong patient't chart. DO NOT SEND YOUR FAMILY TO THIS PLACE! - My relative was here to rehab from a surgery. Now he may never go home. Think about it before you let a Hospital Social Worker tell you this place is good.