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Cee Mac

On Thu 5/29/25 around 11:20 a.m. I reached out to the facility and asked to be transferred to the Mgr...Tara answered the phone. I told her that every time I call(over the last 2 years) I'm always hindered to speak with the Mgr...she admitted that she's the person that I've been speaking with. If indeed someone is unavailable the Secretary(Or person answering the line)should take the callers contact Info and relay it to the person requested And not behave as a detective. After speaking with Tara I reached back out requesting to speak with Administration the person answering began to interrogate me and she hung up on me. This office is VERY UNPROFESSIONAL! My question is why are the employees so comfortable with giving callers a hard time to speak with Mgrs and hanging up on callers. We should not feel forced to tell them private matters that we only feel comfortable with speaking to MGMT about. This company is unprofessional and very rude! I will be taking further action regarding my treatment. This is not the first time I've been hung up on! It's happened before. The lady that hung up on me sounded like a Caucasian lady. Please investigate this matter. I called around 11:20 a.m...Mcdonald's employees wouldn't hang up on customers. This behavior is unacceptable! I was considering allowing a family member to visit the facility. But no way! If the employees are rude and confrontational, I'd question the care my loved one would receive!

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Rhonda Stringfellow

My 93 year old mother lives alone (happily) but was forced to rehab after a lengthy hospital stay for RSV and pneumonia. Our hopes were not high for her ability to return home on her own, but Crowne -Springhill made it happen. Their tenacity and drive along with encouragement got her up and moving better than she had in months. She went home and is once again living the life she loves. I could not be more appreciative of their hard work and dedication.

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kerrie moore

Nice & clean facility , Staff was kind and attentive. Decorated for Christmas very nicely. Loved that the calendar was full of events.

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Carly Ashworth

Most of the staff members were good. All food is delicious and people are kind. My only piece of advice is if you are staying at the rehab make sure the cot is fixed correctly.I stayed with my grandmother so she wouldn't be alone and the cot fell more often than not. When you first get here they don't give you a a bath because they have to evaluate you and make sure they have a list of meds you can and cannot take.And they have a correct order on when you take your medicine.

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Crazy Horse

Like everyone else I wish I could not even leave one star. My grandmother was transferred here from Providence Hospital for rehab after a fall. They immediately started working on my mom, telling her that my grandmother needed full time care and could not do anything for herself. They only did rehab with her for one week which consisted of about 10 min per day. The social worker was very high pressure and told my mom that if my grandmother went back to her assisted living and could not stay there that they would not have room and would not be able to accept her. As soon as my mom agreed to admit her full-time the nightmare started. They refused to let my grandmother go to the dining room and wanted all her meals delivered to her. When they were delivered the food was cold and they refused to heat it up. She basically was in a box of a room with barely enough room for a bed and a chair. She wasn’t allowed to bring any personal items. The staff was rude and condescending. They care absolutely ZERO about their patients. After a week my mother told them she was taking my grandmother out. The social worker tried to make excuses and convince her to stay. My mother insisted and was able to return my grandmother to her assisted living facility. She is thriving being back in her normal environment and certainly does not need hospice care. Do not ever leave your loved ones here. The prices are astronomical, the care is non-existent. It is basically a place to wait to die.