B

BellaB

Communication is “spotty” at best. The front desk often transfers me to the wrong person. Very difficult to get through to the person with whom you need to speak. Sweet people who work there, but there are many CNA’s that honestly, stay on their cell phones rather than see about patients’ cleanliness and welfare. I have had to address numerous concerns about my mother’s linens, her hygiene, the cleanliness of her room, and her medicines. Nurses often do not return calls and it could be because of the sheer number of patients. The memory unit is packed to the brim and needs additional space for residents as well as dementia therapy. Dementia training needs to be given and/or addressed with CNA’s, social workers, etc. Asking my mother to “not forget” she has an appt of some sort, or asking me in front of my mother, “what are your end of life plans” is inappropriate. There are truly some caring, hard working individuals at Crowne, but communication, training, someone to oversee CNA’s, and effective dementia therapy all need to be immediately addressed by its director.

A

Andrain Yeldell Jones

I am POA for my uncle. In 2023 he was in the hospital, he needed a nursing home facility with a great wound care team. A nurse at Baptist Hospital South recommended Montgomery Crowne to me. He was already in Greenville Crowne so I transferred him. Believe me when I say their wound care nursing team is phenomenal. My uncle is diabetic, therefore, his wound was very severe. Additionally, he wasn’t always the best patient, but their patience was exemplary. In addition, his floor staff (nurses, cnas, etc.) are awesome, too. I’ve had some concerns which have been immediately addressed. The atmosphere of the facility is warm & welcoming. Ms. Sherry at the front desk greets you with a smile even in the midst of chaos- Dr. Andrain Y. Jones

F

Fred McCoy, III

Crowne Nursing Home is a great facility. The staff was excellent, and they provided quality care for my mother for Respite care. I would recommend this facility to anyone who needs a staff that exhibits excellent bedside manner for their loved ones .

N

Nancy Van Hulle

I wanted to take a moment to thank the staff at Crowne Health Care. They walked my family through the process of moving a loved one into a new environment. They were timely, responsive, kind and compassionate. Within a day of contacting Crowne I'd spoken with Tracey, Toye and Frazzie. We had a plan in place with them going above and beyond working with existing health care agencies. I highly recommend Crowne Health Care.

C

Carole Sides

My husband was admitted to Crowne in Montgomery twice within two months. We were very impressed with the care and attention he was given. Yes, the building is older (most in Montgomery are), but the staff did their jobs well. The PT and OT employees were professional and well trained. He was transported to his early dialysis appointments and, knowing he would miss breakfast, the food staff made sure he had a snack to take with him. The little things mean a lot. We expected good care because that’s their business, but we didn’t expect the kindness and compassion he received. The nurses were knowledgeable, the social workers were his advocates, the therapists were dedicated to his improvement, and the admissions director was a true gem. I wish I could name everyone, but here’s a big thank-you to a rehab center we will use again if necessary.