CANTERBURY HEALTH CARE FACILITY is a Medicare-certified nursing home located in PHENIX CITY, AL. CMS overall rating: 2 out of 5 stars. Accepts both Medicare and Medicaid.

CANTERBURY HEALTH CARE FACILITY

phenix city, ALMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1720 KNOWLES ROAD

PHENIX CITY, AL

Russell County

Service Area

This nursing home is located in Russell County and serves residents in the AL area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

VENZA CARE MANAGEMENT

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.54 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.86 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 54.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 58.1% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.2
83 reviews
Ellen Scarborough

Ellen Scarborough

These people do not care about their patients. My mother-in-law’s father went into a diabetic coma under their care. She went into his room to visit him only to find him seizing out from a diabetic coma and bleeding from an open wound. She calls an ambulance to get him to the hospital…while in the ambulance, EMT’s state his blood sugar is bottoming out at an 11. MY MIL calls the facility to see whether or not they checked his blood sugar that day and the person she spoke with was EXTREMELY RUDE AND UNPROFESSIONAL and said they were in there an hour prior. Said his sugar was in the 200s but how does it drop from 200 to 11 in an hour?? Her mama was in there the whole time and told us not one person came in there to check on him. For the love of God, if you care about your loved one, DO NOT send them here. Her poor daddy is now back in the ER again due to their lack of care. Not like they care anyway.

Verified Google review
Frankie Dabney

Frankie Dabney

Try anything possible to get your loved one anywhere else. Their care is horrific- if you want your loved one to make it out of rehab alive- avoid this place at all cost.

Verified Google review
Tawana Owens

Tawana Owens

Hi i would like to thank admin Tracy Brown and case manger Trina for the communication and working with us at Metnurse health services Inc. When no other facilities would take our patient, whom has severe behavior issues they excepted her. Csnterberry have even allowed her to stayed longer than usual and has been very patient and kind. We are looking forward to being able to calibrate in the near future. If you have a love one that may need to use this facility feel free to voice your concerns to Admin or case managers they will assist you and work deligiant with you and your family giving the patients the best level of care.

Verified Google review
Mark Jones

Mark Jones

I'm on Medicare. I decided to get united insurance for my Medicare provider starting the first of January. I got a infection on my foot doctor had to cut part of my foot off. I was in hospital for most of 3 weeks. My doctors wanted me to go to acute care. However even after appeal. A united insurance doctor made decisionthat I didn't qualify for acute care. And the only place that' would accept me was Canterbury. I was put in room with another patient that had covid. And they kept me in room with him for 2 weeks. Of course I wound up contracting covid. The doctor treated me with steroids even though I've had all my shots against covid and flu. The steroids cause my blood sugar to run astronomical numbers over 600 for a couple of days and I had to call 911 to get an ambulance to take me to the hospital. The food at Canterbury was absolutely horrendous. A lot of carbohydrates with very little protein for his patient that has diabetes. I'm also a dialysis patient I should have never been put in a compromise position with somebody that had a cold or flu and wound up having covid this is not a place to send your loved ones they are absolutely terrible. And they jeopardized my life with their medicine. It took the emergency room over 24 hours to get my blood sugars down to a decent enough level to get a room. I'm

Verified Google review
Alesha Contreras

Alesha Contreras

I am thoroughly impressed with the exceptional care and environment provided by Canterbury Healthcare. The facility is immaculate, and the atmosphere is warm and welcoming. The team is not only kind and compassionate but also genuinely dedicated to the well-being of the residents. Under the leadership of Administrator Tracy Brown, the center truly feels like a home. Tracy sets a remarkable example for her team, demonstrating daily what it takes to transform this facility into a vibrant community. She is committed to giving residents and their families a voice, ensuring that their needs and concerns are always addressed. Overall, I highly recommend Canterbury Healthcare for anyone seeking a caring and supportive environment for their loved ones. The knowledgeable staff and the commitment to excellence make it a standout choice in elder care.

Verified Google review

Reviews from Google Places for CANTERBURY HEALTH CARE FACILITY. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.