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Kerry Pi

A+ 5 star 10/10 review This place and all of the staff have taken care of my mother in law with compassion, professionalism, respect, and dignity during her final days of dementia …… I would recommend this nursing home / dementia unit to anyone with a loved one who needs end of life care !!!!!! Hospice also takes care of her there ……. Thank you !!!! kerry p and phil p

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Robert Davis

Words can not express how amazing the staff of Wetumpka Health and Rehab have been to my family...From Ms. Kimberly in Admissions working overtime to get my father admitted along with the staff of SunCrest Home Health on Friday Evening to the Cafeteria workers and to all the RNs, LPNs, and Aides, I along with my family want to thank you for the care that you are giving to our Father... Every day we can see his strength and determination growing..Without your assistance we truly would be lost If you have any loved ones who need rehabilitation please Give this wonderful facility a call

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Mandy Beeson

Please don't send your family members here. There is a reason they are a one star facility on CMS Five Star Rating System. Their health inspection is a one star as well as quality measures. If you don't want to rely on CMS, take it from me. There is one wonderful human being here - Patrice, but I didn't speak to her until just before I moved my mom from this facility. My mom was private pay here for a couple years, and when her private pay money ran out, I had to apply for Medicaid for her. The business office gave me incorrect information regarding Medicaid, so she was denied at first. Then I had to go through an attorney to get approval. During this process, I provided the staff (administrator, business office, social worker) with all of the attorney's information if they needed updates, etc. The administrator accused me of lying about applying for Medicaid, stating that the attorney's office did not exist, though it was easy to find on google. She then had her social worker email the ombudsman saying that I was being untruthful. A total joke since I had been in constant contact with the Ombudsman who confirmed a quick google search showed the office and phone number, and confirmed she knew I provided all of this information before. The administrator would call me and other family members while Medicaid was pending, threatening to discharge my mom, asking when we could pick her up, etc. I had to tell the administrator MULTIPLE times the same information, confirming she does not keep records or has a potential brain tumor. Its hard to contact anyone here because they don't like to pick up the phone. My mom's room was changed without me being called. Her meds were changed without me being called. They fail to have consistent care plan meetings, which is important as we don't live in the same state. During care plan meetings, only a few people would be in attendance, not the whole team, and I would get minimal information on my mother's condition, when she has Alzheimer's and cant speak for herself. Just a few days prior to my mother's move to a different facility, a nurse called telling me that my mother was unresponsive, wouldn't wake up, etc. They were going to hold her for observation and let me know updates about her condition. They believed it was a seizure like she had before. I never heard anything the rest of the day, so I called the next morning for an update. The nurse this day was confused, stating that my mother was sitting right in front of her, being her normal self, awake, eating, etc. She went through the notes in my moms chart and there was NOTHING stating that she had been unresponsive, that I was called, etc. NOTHING. I have too many examples of poor care and poor treatment than I can count. I've had the local ombudsman involved multiple times during my mother's stay, as well as having to file complaints through the health dept. They are truly not worth the hassle. If you love your family member, this is not the place for them. I want to add that I noticed other reviews where the company apologizes and wants more information, so I want to add that I called NHS management to speak to the management team directly about the issues here, explained everything going on, was told I would be called back, but nobody ever followed up.

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Barbara Whitman

My sister was recently in the Wetumpka facility before she passed away. During her stay our family was mostly pleased with her care. The administrative staff was kind and helpful in all areas. The nurses and CNAs for the most part were attentive to her needs and tried to keep her as comfortable as possible. Wesley, one of the floor nurses, was exceptional in his knowledge and devotion to his patients. He was instrumental in seeing to it that my sister was afforded as much comfort as possible. CNAs Keisha and Sommer could not have been more efficient in their job and caring in their attention to my sister. These three in particular went above and beyond in taking care of her and we truly appreciate it. As the end neared for my sister the entire staff showed professionalism and compassion and we are deeply greatful.

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Shannon Stringer

If I could I wouldn’t give this place 1 star but then I can’t leave a review!My dad was at this facility for 20 days for rehab. He was no better than he was when he first went in. 30 mins of occupational therapy and 30 mins of physical therapy a day doesn’t even come close to being enough to get someone on their feet! The room was filthy with food and bugs in the windowsills, bathroom needed repairs and not to mention the video I have of the roach bugs! I witnessed used dirty gloves lying around in the hallways on the tables. My dad laid dirty for an hour while I was there before someone came to clean him up! I called about this incident and was told they would investigate write up a report and give me a call back, never received that call. My dad also had to wait 2 hours or more for someone to answer his call light. Sometimes the CNA’s would come in behind the curtain and turn the light off and leave. Not even checking to see what he needed. After about a week of being there I asked the nurse can my dad get a shower. He assured me he would get one on that shift. My dad’s CNA for that shift came in and said I’m going to give you a really good bed bath. I told her the nurse said he could get a real shower. She stated because of the stitches she couldn’t. On our way out the nurse assured me again he would get a shower. I said really and told him what his CNA said. He called her over to speak with her. My dads CNA did get his shower! I feel like that CNA just didn’t want to get my dad up. Quit being lazy and do the job you signed up for!! I don’t know the male nurses name but him and Jay the CNA were the only ones who were helpful and really cared about the wellbeing of my dad. So for all this I do not recommend this facility for your loved ones.