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Stephen Sandoval

Tayja is phenomenal!! Every nurse in the world needs to take lessons from her. I met her once and she remembered me and my relative by name weeks later. You can tell she really cares about her patients by the little things she does like go out of her way to help with a task or compliment a patient in a meaningful way. And Tyler at the front desk?! He is so welcoming and friendly to everyone that walks in the door. I'm so glad he's the face of Chandler Post Acute! You can tell he works his tail off and also cares about his role in the company. Both of these individuals are extraordinary and they need a raise.

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Roy Weatherbee

I spent 16 days there and was surprised by the friendliness of the staff. I felt like part of a family there. The therapists were very professional and friendly and made certain the exercises focused on what I needed for a quick recovery. Janny and Nick were great. Mary, my nurse and Breanna my CNA made life pleasant and James from maintenance checked on me from day one. He fixed my broken bed instantly and replaced my TV with a new one. Conner was a wonderful surprise. Even though he's the head of the facility I saw him helping the staff with food trays, moving carts and talking to the patients. I felt like I was leaving family when I was discharged.

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LaWanda Brice

I would not recommend this place to anyone. My father was at this facility for 2 weeks. He went to the ER and when he came back all of his things were packed up! The food they serve is not good at all! They are understaffed and the nurses will lie to your face about how the patient is doing. My father declined horribly while he was there! I had to request that he be sent to hospice because he wasn't eating, talking, etc anymore. He died 13 hours after going to the hospice facility? The nurses are rude and the director doesn't address issues when you contact her about your concerns. Horrible place. Your loved on will not get better here. If the patient can't walk they put a diaper on th so they don't have take them to the bathroom. They don't empty the catheter bag until it's almost overflowing. I feel like if I had sent my father to another rehab facility he would still be alive today!! H

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Leslie Herbert

Do NOT place your loved one in their care. My mom pretty much died in their care the last day she was there. I, myself had to call 911. They wouldn't call 911 when I asked the first time. TONY the male nurse would tell me she was dehydrated. They could not find a pulse and blood pressure on my mom. Dehydrated? She was still alive but barely. I finally called 911 myself. So thankful for the 911 people. My mom passed away that night. Read the reviews here and know the negative ones are accurate. .I knew people more often complained than left positive reviews so I went with that. Big mistake. I often don't leave reviews but this is a must to let people know. my mom needed to be in a rehab after breaking her hip. There are a couple nice assistants and nurses but the care is at a pretty low level. They are very understaffed. The place smells and is dirty. The front lobby looks nice but as soon as you go down the hallway, it's dirty, unkept, smelly. There was feces left on my mom's floor, I had to tell 3 different people it was there before they got to it. I felt bad for the few assistants and appreciate the ones that helped my mom at different times. Another situation that happened a week before, was that we were NOT informed my mom had C-diff. We even came with family to celebrate my mom's bday, even had my grandaughter there who my mom loved on that evening. We were not notified till we were leaving that evening that my mom was contagious with C-diff other info... Calls for help take 30-90 minutes at times. They left my mom in a poopy diaper. even though my mom was supposed to get help up to learn to use bathroom, they told her to poop/pee in adult diaper because they didn't have enough help. They didn't check her urine bag. I had to let them know it was getting full. There was feces left on catheter tube at times. the food is horrible. You know your loved one. The "professionals" don't always know best. Don't let them make you doubt yourself. you are allowed to call 911 for your loved one there if you suspect anything. I pray, I or another loved one am never in this rehab . I Can't believe this is where we are in with this type of care in the United States.

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Janene Joy Burnham

If this review helps anyone, I will feel better. I would NEVER bring anyone to this facility. I was at this facility 12 days. When I arrived, I was told to call for help to use the restroom. My call light was on for over an hour. Had I not gotten up and went by myself, I would have been lying in it. The 1st day I was there, they forgot to bring my full liquid diet meal tray. Since they never answered the call light, I had to go to the person in charge. I had 2 allergies with my diet and they continuously brought me those items every time. (It is even printed in the ticket they give with your tray.) One night my call light was on for 3 hours. I was denied showers even though I had assigned days. They would say they would check the shower schedule and then never come back. Staff is required to open showers and someone has to check up for safety. One day my roommate was in agony. She had severe arm pain all day. They did nothing. That night she couldn’t take it any more, so she hit her call light. Hours later, I went out and found someone to help her. She ended up needing to go to the hospital ER for a blood clot. When they change people who wear adult diapers, the diapers are some times left in a garbage can right in the hallway. They also leave filled garbage cans and used food trays in the halls for hours. I had to do my own housekeeping, emptying my trash since housekeeping rarely came. DO NOT have them do your laundry. They lost a whole bag of my laundry. They wouldn’t take the time to look, so I tried and couldn’t find them. When I called to see if they found them after discharge, they said they hadn’t looked since the day I left and no one was currently looking. While I was packing my things to be discharged, there was a cockroach in one of the dresser drawers. Upon discharge, they transported me to Chandler hospital (I had complications) when in fact, the rehab was ordered to transfer me to Mercy Gilbert hospital. They also did this 1 day after my surgeon called and said I needed to be transferred urgently. Due to the rehab making this mistake, I was stuck at Chandler hospital ER waiting for 12 hours because I no longer had a bed at Mercy and they had to wait for one to become available. The surgeon and surgical staff also had scheduling conflicts since I arrived almost 2 days late. If you need actual care and rehab and want to improve and get well, do NOT go to this facility. No one takes accountability. I will be following up with appropriate people and authorities to let them know some of these issues.