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Britt Britt

Haven was great! All of the staff was great. If you asked me to choose one member of the staff to commend for their excellence, I would definately say that Ms. Mel P ( Melody Pankey, i believe is her full name) would be the one over and over again. U can not say enough just how wonderful, amazing, perfect and outstanding Mel was. I wish I could just fit her in my pocket and take her everywhere with me! She would be a daily essential for sure. She is not only a wonderful nurse. She is funny, sweet as pie, loving, caring, goofy, smart, knowledgeable, professional, and will go to the ends of the earth for her patients and just about anyone. She cares about people in general. If anyone was meant to be a nurse, it is she. You can tell she simply cares. She loves her profession and it shows 199%. I think all nurses she have the same sparkle and energy for the healthcare field that she does. Unfortunately, not alot of nurses are in it for that (what it was meant for). But she is one in a million. I bet her family feels the same way ( that she is one in a million). I know I do!

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Fizzy Fizz

Mrs. Melody Pankey was such a wonderful lady not only to meet and interact with, but such a wondering, caring staff member who we were blessed to have caring for our aunt. I think we would have been lost with her. She was caring, attentive, professional, knowledgeable, and just a light in our lives during the not so bright time that our family member was at the facility. I will say, that Mel made it so much easier to say goodbye during those final moments. And for that, we want to say Thank You.

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Bri Ortiz

I will be completely honest here, my interaction with most of the staff was minimal. But, the one staff member, Mel (Melody Pankey) that i did have alot of contact with was, to put it plainly, OUTSTANDING. I truly believe that she would do just about anything for each and every one of her patients to make sure they are comfortable, happy, and we'll cared for during their stay at Haven of Cottonwood. If I have to have anyone else in my long list of loved stay in a facility, it will most definately be Haven of Cottonwood. Well, as long as Mel is still working there. I dont know how it will be without her there. One thing I do know for sure, is that Mrs. Mel is #1 in my book of nurses and my book of favorite people I've met!

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Kimberly Odonnal

This facility is wonderful! The staff is very friendly and it is very clean. I have had multiple family members stay there while recovering from surgeries and they are compassionate and take great care of their residents. They truly made the transition from hospital to home very smooth. Their Director of Admissions Afton was amazing, very kind, and a great representation of how wonderful the facility is. I would definitely recommend this facility if you are looking for a skilled nursing facility in the area.

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Kathi Reed Myers

✨A Haven of Healing: My Journey at Havenhealth of Cottonwood ✨ There are moments in life when, what seems like misfortune, reveals itself as a true blessing. Breaking my ankle ultimately brought me to Havenhealth of Cottonwood Skilled Nursing and Rehab Facility, where I discovered not just exceptional care, but a community that became family. From the moment you enter, you feel the difference. Executive Director Cody Nielsen leads with genuine compassion and professional leadership expertise, creating a culture where healing thrives. The administrative team—Afton, Donna, Taylor, Tyler, Beverly, Annabelle, Angelina, Sophia, Mikhaela, Corina, and Rebecca—handles the complex admin duties of healthcare with warmth and efficiency that puts residents at ease. What makes Havenhealth extraordinary is how staff always go beyond their job descriptions. Transport Driver, Pam White, embodies this spirit, consistently going beyond logistics to deliver care and running errands (or accompanying patients at church services) that deeply touches hearts. Similarly, Maintenance Supervisor Cory quietly ensures every detail of the environment supports healing, taking on countless tasks with humility and quiet dedication. The nursing staff exemplifies professional excellence with personal connection. Unit Supervisor, Mel, coordinates care that addresses both medical needs and human dignity. Medication Nurses,Liz and Jolene, administer meds and treatments with precision and reassurance. Meanwhile, the CNAs work tirelessly through long shifts—Lily, Amber, Alexia, Chatom, Courtnie, Bobby, and numerous others, including students in their impressive training program—providing the hands-on care that makes daily life comfortable and dignified. Rehabilitation at Havenhealth truly transforms lives. Under Stacee Peltz's compassionate and impressive direction, therapists Shaeleen, Elaine, Susan, Karen, Johnathan, and Brian combine expertise with encouragement, celebrating each milestone in recovery. Daphne is the pillar that helps the whole department rise tall. Their approach recognizes that healing involves a true holistic approach involving body, mind, and spirit. The Community Courtyard Therapy Gardens, created in loving memory of "Bill," offer a unique healing space where residents participate in gardening—planting, watering, and harvesting organic produce while earning occupational therapy credits. These gardens create a peaceful sanctuary where healing happens naturally among flowers and herbs. Even the supportive services shine with exceptional care. Michelle's full-service salon helps residents maintain dignity and self-image. The culinary team led by Dena, with Mike, Mary Lou, and Desiree, creates nourishing meals that comfort and sustain. Shannon's meticulous housekeeping ensures an environment where cleanliness contributes to healing and wellbeing. And Ginger, the Activity Director, and Tony, President of the Resident Council, ensure days are filled with meaning and community. What began as months of rehabilitation following a broken ankle became one of life's greatest gifts. Havenhealth of Cottonwood delivers a standard of care unmatched in the Verde Valley—not just in medical excellence, but in the human connection that truly heals. ALL employees function as part of a real humanitarian team…functioning beyond the basics to earn pay. Patients feel the attitudes of “giving back” and deeply-felt respect and gratitude for each person’s special situations. I arrived as a patient and left with an extended family I might never have otherwise known. Thank you, Haven of Cottonwood, for showing me that sometimes our greatest wounds lead us to our most profound healing. 🕊️❤️