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Gail G

My Mom is here with a hip fracture and had many comorbid conditions including bad heart, severe anxiety and dementia. The pluses here are the staff is very friendly and smiles a lot. The therapy staff are very good and sweet. The nurses have all been good but there is a little bit of miscommunication and the rooms are very tight/small which I know is the norm for these skilled nursing rehabs. Most of my concerns were addressed in all. Special shout out to Kim, (nurse manager), Sara (restorative nursing assistant), Krys (OT assistant), and Mikayla (speech therapist), Jay and Antoinette CNA’s, and Tauna and Amanda from nursing who always listened and addressed my concerns. The place is clean but the food is not good for my mother who has a very restrictive diet . My father decided to move my mom out earlier than expected because she is so overly anxious and severely depressed and needs her home asap to heal. Overall I am pleased with the care my mom had but I recommend name tags to be worn by staff and also diaper checks more frequently when people have bowel and bladder incontinence. Thank you everyone at Citadel for allowing me to participate in my mother’s care and transfers when there due to my experience. I believed it helped her a lot but unfortunately I had to go back home to California. I pray the transition home goes as smoothly as possible due to the short notice of request to go home (the facility and myself found out today my father’s request). Also the occupational therapist Beth was very kind to help me change my mother’s diaper before we got her in the wheelchair the first day and did not run for a nurse to change her. I was very impressed with meeting the physiatrist’s assistant Geoff who was very knowledgeable and understood that we did not have high hopes for my Mother’s physical recovery because she was on hospice at home prior to her fall and resultant fracture. I would recommend this facility for people who have need for rehabilitation but are not confused and able to understand goals setting. Thank you all from the bottom of my heart.

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Louis Pejlovas

My 85-year-old mother was diagnosed with a bad UTI five days before Christmas. After four days in the hospital, she was transferred to Citadel Post Acute where she stayed for 15 days. I must honestly express my complete satisfaction with this skilled nursing facility. Everyone treated my mother with dignity and respect, and I sincerely appreciate that. Her physical therapy also helped her come along as she did suffer a few mini strokes due to the high blood pressure associated with the UTI. In particular I would like to Offer sincere praise to Clariz, the Case Worker. Clariz is an empathetic professional and really knows the ins and outs of her role. I sincerely appreciate the discussions I had with her and how she helped guide me through this time.

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Maggie Loomis

I was visiting a recently admitted patient. This was my first experience at Citadel. It was at about 1pm and as I walked in, the aroma of lunch smelled delicious. The Staff was pleasant and courteous and everything appeared clean and welcoming. My friend was in bed, and appeared calm and rested. After a few minutes the Dr. Came in to introduce herself and go over patient’s medical history. I left at that point.

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Art

First visit and the facility appeared to be well run and clean. Courteous staff. Attentive nurses. My sister was calm and relaxed so I can assume she is fine. I’ve been to other facilities that were not impressive.

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Lory Horn

My husband was at Citadel post acute for approximately 10 days. I was very impressed with the Care my husband received. He was on hallway one and the nurses were incredible. What I really appreciated was the communication I received daily. I received phone calls or text messages about his progress or decline. The nurses were open to discussing medication and open to even having a psychiatrist interview, my husband. Each and every staff spoke to us at each encounter. I felt peace of mind having my husband there. Well done!