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Tara M

Hi, We recently transitioned to this company and the experience has been nothing but excellent. The team is professional, knowledgeable and truly supportive. The staff and workers are outstanding, everyone’s always smiling. The building smells good. Communication is prompt and their customer service is exceptional.They provide great staffing in their building which makes a noticeable difference in daily operations. They have an amazing team that works well together and consistently provides excellent care to the patients. Without a doubt they are among the best in Arizona and we are very impressed with the level of service and professionalism they provide.

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Nicholas Fruichantie

Citrus Heights is a wonderful place for rehab. They’re well equipped to get you back to your baseline and back home. Also a wonderful place to stay long-term. If home is not a option I work closely with My-linh. She’s loving and caring just like the rest of her staff.

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Chelsey Reading

If you are considering Citrus Heights Respiratory and Rehabilitation Center for your loved one, PLEASE read this first. I honestly don’t know how this facility has such high ratings — it makes me question the legitimacy of many of these reviews. I wish I could give them zero stars. Let me start by saying my mom required close respiratory care, including a vent schedule, oxygen management, and general oversight. What we experienced here was completely unacceptable on every level. -There was no schedule or structure for her care whatsoever. You never knew what was happening in terms of speech therapy, physical therapy, etc. -If you pressed the call button - it would take 30-45 mins even hour once for someone to show up typically. I ended up just always changing her diapers and bed myself because it would take forever for someone to do it. -I repeatedly told the night nurses that my mom didn’t know when to press the button to go to the bathroom and to please ask her if she needs to go to the bathroom when they came in for meds or her vent schedule. Her bed was always covered in pee when I would come in the mornings. -Brittany, the head nurse, was incredibly dismissive and unprofessional. She never seemed to know what was going on with my mom, rarely checked charts before entering the room. She once told my mom (who was not mentally clear at the time) that if she didn’t use her vent for 6 hours a day, she could die — but then they never actually made sure she used it. There was no schedule. I, a family member with no medical training, had to learn to run her machine myself and make a schedule for her. -The night nurses take no notes during the night besides med times. I was there 12-15 hours per day because I didn't trust them. -There was one meeting with social worker that was actually scheduled — it never happened and no one ever followed up with us. -I had to beg to get my mom a shower - to the point I put her in her wheelchair and just stood outside the shower room and said I will do it myself but this is happening NOW. It was actually insane. She was in a hospital previously before her time at rehab and she hadn't had a shower for 3 weeks. There is only 1 community shower in the entire building - the individual bathrooms don't have showers. -Water was never refilled unless I was there. Also, there was no water station - I had to go into a staff lounge to get it. - The Staff constantly said they were understaffed and were thankful I was stepping in — which tells you everything. -Physical therapy staff were kind, but twice didn’t know how to operate oxygen tanks properly. -On two separate occasions, I found my mom without oxygen and her levels dangerously low. -Laundry? A complete disaster. It takes over a week to get items back, and they lost my mom’s clothes. We decided to do her laundry moving forward. -The facility locks its doors at night, which is fine, but the system to let family in doesn’t work. The doorbell is broken, the phone number posted goes unanswered — we would have to walk around the building to bang on a window to get in. -They suggested my mom to a neurologist and said they would make an appointment. After a few days I followed up and nothing was made. Finally after following up again they said couldn’t get her in until December (3 months away), I called and got one myself within a week at the same place. If your loved one is not mentally sharp or able to advocate for themselves, do not leave them here. They will be ignored. We obviously ended up pulling her out and bringing her to a way better rehab facility (Sante of Mesa - which I highly recommend that place). This facility is dangerously disorganized, understaffed, and poorly managed. The few kind staff members are buried under chaos. I wouldn’t trust them with the care of anyone who can’t fully speak up for themselves.

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Macy Cummings

Although all of the CNAs are great and very friendly they seem very understaffed. The activity coordinator and certain therapists are very kind so this review is not on their behalf. However all of the nurses are very cold and not proactive at all when someone needs something. My father in law was here for about two weeks and every time I visited he was in a soiled diaper and had his call light on waiting for somebody to help him which nobody ever came. I would have to talk to about 3-4 different people around the facility telling them he needs something. Someone would finally be in to help after about 45 minutes. His bladder and catheter were causing him so much pain and I asked three times for a urine culture and labs which two different nurses documented they ordered and they never did. He ended up being moved to a facility in show low where they immediately did blood work and urine cultures the day he got there, discovering he has a UTI and is in septic shock. He was flown back down to a hospital in Goodyear where he originally was. This place is dirty, they are understaffed, the nurses are hesitant to help or answer any questions and they aren’t able to do anything without a doctors order which can take days. I would not recommend this place at all if you have a loved one who needs compassionate and proactive care.

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Dan Bertholomey

I have been a patient at Citrus Heights Respiratory & Rehab for several weeks, recovering from debilitating injuries. The staff has consistently demonstrated exceptional kindness. Thanks to the outstanding rehabilitation team, I have achieved a full recovery. The level of care has been superb, and everyone has provided me with wonderful care, making me feel like part of a family. The facility is very clean and well-equipped, boasting a modern gym that surpasses those I have seen at other rehabilitation centers I have visited since 2019. I would like to extend my gratitude to the rehabilitation team for their exceptional work in helping me regain my mobility. In a few months, I anticipate undergoing shoulder replacement surgery, and I am confident that I will return to this facility for rehabilitation and care. I will truly miss this place and its staff. A+++ Dan Bertholomey