K

Karl Krautner

Horribly mismanaged facility. No coordination between case management and nursing staff. Phone repeatedly not being picked up during business hours. Nurse assistants telling elderly patients asking to use the toilet they should just pee in their diapers. I have never witnessed anything like this. Their on-hold message says: "[...] a five-star facility." Not even in the general ballpark. Do NOT send your loved ones there if they need any sort of care beyond just getting basic in-patient physical therapy - especially the elderly.

C

Cliffton Finnen

Rosa, the activities director. Does a wonderful job here at desert terrace rehab in recovery. She is very helpful and goes the extra mile as they were having a taco Thursday I couldn't go out and get my plate but she was kind enough to bring me in a plate with extra Chile. She's such a wonderful helping and caring and inspiring woman she should truly be uplifted and rejoice as a true professional of desert terrace rehab. Furthermore upon arrival here desert terrace rehab on Tuesday evening during rush hour rite aid dinner time, the admissions director Vanessa did such a wonderful job and resolving a conflict show issue I was having about being administered into this facility. In which I had felt forced, to come to this facility buy another facility. I was so upset I'm ready to leave upon arrival. Vanessa the director of administration was able to talk me down, this was after I had them call the police to find me a safe ride back to the city of Peoria. Vanessa the director of admissions definitely deserves a kudos and to be uplifted at Desert terrace rehab. She went and above and beyond her call of duty, all on her off time and she was walking out of the door. She showed true professionalism, and goes above and beyond her call of duty!

M

Michelle Burns

It's a little ghetto, but most of the nurses, the Dr's and admin team & case manager are great! I had a dirty, rude woman I my room, that sucked. But, my 1st week here I was in a room by myself. I rested & healed so well during that week, it was just what I needed. Since the roommate, though, I can't take naps and really don't feel I'm getting the rest and healing I still need.

J

Jeanne Heinz

My daughter is in this facility as we speak. I am currently trying to have her transported back to the hospital that transferred her to Desert Terrace. My daughter must receive her IV essential fluids due to her kidneys. There is an order for this and another medication that is also related to her output. My daughter has received her IV fluids once. She is in this facility due to the IV fluids that are necessary for her treatment and successful recovery. After one week, she has had them once. The other injectable medication has yet to be administered. Complaining of a 7 level of pain associated with shortness of breath, feeling very weak and severe itching...all could be signs of the kidneys struggling. After 8 days in the ICU and one month of hospitalization, she was transferred here. What a nightmare. I have made several calls to Justin/ administrator. Justin has not returned my calls! Next.. I will be contacting their Director of Nursing. If there is no progress made w Desert Terrace and my daughter continues to decline, I will immediately request she be taken back to the original hospital. Do your homework! The FIVE STAR T-SHIRTS, employees wear, are a complete deception of their actual performance. I will be following up and contacting the state licensure of this facility.

L

L O

If I could give this place less than one star, I would. Read through the comments and most (if not all) complain about not being able to get a hold of a single person. I've called more than 10x for someone to never answer. Once I did get someone to answer, I was left on hold for over 10 mins. Asked to have a phone call returned, it never happened and my brother passed. It took this facility 5 days of claiming to be transferring my brother to hospice to it never happening and him then passing alone at the hands of these people. I called his cell phone directly the day before they claimed they were putting him on hospice and he was screaming in pain. This place is about money, NOT your loved one. You have been warned.