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claude wallace

I had good care. The staff was nice and understanding. They went out of their way to do everything that I ask. CNA Jay is really good and I'd give him a raise if I could.

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Kathy Saulsberry

The first week was great, but I realized by week two it was like love bombing. So many people came in to check, but you better get their names because you'll never see them again. Broken promises galore of how they would help after major surgery. All they do is push pills. Oh, but you still have to ask for your pain meds every 4hours because they don't just give them to you. Im a diabetic that was not on a diabetic diet. Given nothing but carbs and little protein. Yet the nutritionist came to my room to tell me I need protein for healing! Lol... I guess she forgot she's the one bringing my food. I took on the responsibility of not eating food that makes my glucose rise, which was completely out of control until then. PT lied and said I walked 350ft Lol... how is that possible. This caused me to not be able to get a wheelchair from insurance. I just had major spinal surgery. This is ridiculous. They aren't used to people speaking their mind. I was supposed to have an Xray before i went home. Didn't find this out until the day before from my surgeonthat they were supposed to take me , which is too late. So I will need to go after discharge. I do not recommend sending your loved one here. Or you should have a family member present as much as possible.

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Armie Regalado

The facility is elegant, clean and located at the heart of Phoenix. Staff are friendly, helpful and responsible. Nurses are the most compassionate and caring , going above and beyond for their residents. The food is delicious and they give you multiple options. They have top notch providers that will truly work and give the best care to make your love ones better ,to quickly return to their best quality of life. Therapy team are the best , they will aid in reaching your goals. There is a 24 hour security guard. Multiple success stories of residents have been achieved through the hard work of the caring professionals and the team.

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Isaiah Matuz

My family member is currently staying here, and we’ve had an ongoing issue with missing clothing. Every time we ask where her clothes are, staff say they are “in the laundry,” but weeks have gone by and nothing has been returned. What’s most frustrating is the lack of follow-up or accountability — no one ever comes back with an update, and we’re given the same answer repeatedly. For a rehab center caring for vulnerable people, losing personal belongings and brushing it off is unacceptable. Families should not have to repeatedly chase staff just to get basic items like clothes back. I’m happy to update or revise this review once her missing clothes are returned. Update: The missing clothes were eventually located after nurses walked us to the laundry room. The issue appears to have been caused by clothing being collected without a room number, not by the laundry staff or nurses themselves. I appreciate the staff who helped once it was escalated. Staff helped locate my family member's missing clothes by taking us to the laundry room. It turned out the issue was a labeling error during collection. I appreciate the nurses and laundry staff who assisted. Improving the labeling process would help prevent future confusion. That said, families shouldn’t have to escalate just to retrieve personal belongings. The collection process clearly needs better labeling and tracking to prevent this from happening again.

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L Gonzales

Haven Health Sky Harbor is an excellent facility, and I’m really impressed with the level of care they provide. The entire place is clean, organized, and welcoming, which immediately gives you confidence in the environment. Johnny and the RT staff are fantastic. They’re professional, friendly, and clearly dedicated to their work. The teamwork between the RTs and CNAs is great to see. Everyone seems to communicate well and support each other, which makes a noticeable difference in the overall care. It’s also clear that Johnny has a strong working relationship with his team. Staff members speak highly of him and of the RT department, which says a lot about the culture here. Overall, Haven Health Sky Harbor is a wonderful place for anyone needing care. The staff is compassionate, the facility is clean, and the teamwork is outstanding. Highly recommend!