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Nuh 2ray

My father in law is at Haven of Phoenix to get rehab. The staff including the ED Shelly( I think that is he name) are all so hands on and caring. She was rounding the halls when my father in law had his call light on, she answered it and helped the director of nursing ( Jenniba) she was rounding with reposition my father in law in bed. This is the first time I saw facility leaders assist my father in law and he has been to other rehab facilities before. Thank you Haven of Phoenix staff. I am recommending this facility to all my family and friends.

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Rosendo Cruz

The Director of nursing left this facility, good luck for him, This review is for the new administrator and New Director of nursing. Unprofessional approach of new administrator Prepotent and did not listen to family member consern, they shoplift property from my son room, affecting my son daily stay out bed. For a week I talk to administrator and she told me to wait until night when the person who was using my family member property. I know they will keep retaliating with my family member, and I waiting for that , I hope they rectify their attitude and do their job as their job Description. I keep Documenting issues in a daily basis. But they don't care about Care , only business. I will keep doing reviews as needed. There is a lot of professional employees at this facility. And 5 STARS for the professionals . I hope administrator correct that bad approach. And be professional and Customer Service Oriented, thanks , RC

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Debbie R

We took a tour, and we really liked what we saw. They had a lot of Doctors, nurses, physical therapist on hand. It was all decorated for Christmas really pretty. The rehab room look nice. They had a TV room, the patient that we saw seemed happy. It was a place that we thought we could send my mom to for rehab To come home.… I called Haven of Phoenix because I had a couple of questions. I left a message for Daniela not once not twice but four times. She never called me back, The caseworker at the hospital even called her and she never called her back either. we were advised that they took my mom‘s insurance and we were ready to make arrangements to get the referral and the authorization to send her there.So now here we are and my mom is being discharged Dec 11, today is Dec 10. I called back a fifth time and spoke with Andrea, who told me that they don’t take my mom‘s insurance cause you’re having problems with reimbursement from CIGNA. It would’ve been nice for somebody to tell me that when we took the tour. We did have a second choice, thank goodness. I’m pretty sure this is a great place when it comes to rehab. But when it comes to administration to be treated this way was not acceptable at all. I do see they have a five star from Medicare. I am going to contact Medicare and let them know how we were treated.

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Miguel Ontiveros

My uncle lives here and loves it. They treat him with kindness and respect. Andrea and amber always helps him with his finances and activities always takes him shopping. He really does live the staff and has made friends. I appreciate all the work they have done for him. Transportation is top notch always scheduling and taking him to his appointments. Nelsa is great with him and very patient. Cheryl has been great as well as verna and Aleenah. I am happy to have him living in a place that gives us piece of mind.

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Junior Espinosa

This place treated my Tata and he healed up pretty quickly from a replaced hip. Cnas and Nurses were extremely helpful and helping all the time. Carrie and Kelly answered all my questions. Patty was very welcoming. They even have in house transportation that worked great with us since he is on dialysis and they were able to accommodate him so well during his recovery. Nya was so sweet with him and always had a smile and grace. This place is definitely 5 stars.