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Audrey Ybarra

I don't recommend anyone to this place. My family member was mistreated, neglected and left for hours unattended. It broke my heart to walk in to visit my family member and witness the neglect. With in 3 weeks of his stay he rapidly started to decline because of the neglect and care he was receiving. When we addressed any questions about his treatment or care it was always the run around. Nurses would literally say they would get to him as soon as they could but we're so behind on giving medication to other patients. The communication between the staff was awful, no one ever knew anything. The day we walked in and seen our family member needing medical attention asap we decided to give them the ultimatum to have him transported to the emergency room or we were gonna make that call ourselves. He was transported to the ER and admitted that night. No one should ever have to go through that. That place was a living hell hole.. I'm looking to report it to the higher ups because this place is not acceptable. Its a disgrace and by far the worst place for any human being to be admitted to. Check on your family people.

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The Wiz

This place was disgusting. I had to pull my family member out of there immediately. The furniture looks like Dogs chewed on it. The flooring was peeling off the floor. The hospital beds were falling apart. And the hallways smelled so bad it gagged me. I’ve been in a lot of hospitals and I’ve had a lot of surgery so this is gotta be the worst place I’ve ever seen. Total yuck!

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VINCENT YAZZIE

Mom had mucous plugs from COVID and pneumonia. Select Specialty Hospital weaned her off ventilator at 5 liters per minute of O2 then rebuilt her core muscles to cough up mucous plugs. North Mountain took her down to 1 liter per minute of O2 claiming oxygen toxicity, but she h as been on pure O2 for 2 months. No cardiac chair to continue rebuilding her core muscles. Keeping her in bed will weaken her lung muscles and the mucous will pool again. Physical therapist director and her case worker manufactured a medical excuse to not transport her to Montecito. I asked that the clinicals be sent to Montecito to begin the transfer. North Mountain then threaten to call the police to remove me from the premises and turn me into Adult Protective Services(APS) based upon the manufactured medical excuse. Tami Leon also had my brother illegally sign an arbitration agreement without the consent of the Legal Guardian with the claim that it takes 3 months to fill out an ALTCS application, but I already have one filled out except for the part regarding putting a lien on the house after my mom passes. This facility will generate manufactured medical evidence for financial gain aka milking the patient for money for profit. Do not send your relatives here. Mom was discharged from Select Specialty Hospital on 10/27/25. Request to move to Montecito was made on10/29/25 so a manufactured claim that my mom cannot be transported to Montecito is false and a false basis to submit to APS.

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Mara Reynolds

My mom was taken care of by the team at North Mountain. She has been in at least 5 rehab centers in the last few years and this was by far the best facility. The caring nurses, patient care techs, the doctors. The communication between registration and myself, I had never experienced at another facility. The workers were happy, and you never waited for more than 10 minutes for any request. They knew my name and who my mom was in two visits. When my mom went into AFIB they immediately sent her back to the hospital. They monitored her every hour when she was starting to struggle, before returning her to hospital. My mom never complained here and was so happy with her care. They called me today, just to check and see how she was doing. My mom passed about 6 days after leaving. She was 89 and lived a long life, knowing she was so well cared for in the last weeks of her life means the world to our family. Thank you North Mountain. You are a one of a kind facility! Your employees truly care and it was evident our 1st day there.

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Dustin Hasforth

As a transportation tech, I visit a lot of rehab facilities, and North Mountain stands out. The staff here are always friendly, organized, and ready to help—not just with patients but with coordinating smooth transitions in and out. The patients always mention how good the food is, and the atmosphere is warm and welcoming. One of the best-run facilities I’ve seen.