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Kaylie Wharton

Wonderful facility, very nice staff, amazing nurses and just an overall wonderful experience! The activities Phoenix Mountain is more than I’ve seen at other facilities, my favorite is the Puppies on Wheels! ❤️

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Brandon Macon

I never want anyone to go through what I did with my seizure three weeks ago, but I am so grateful that Honor recommended Phoenix Mountain Post Acute. I’m a very independent person, so at first, I didn't like how 'attentive' everyone was—they are always right there to help! But the PT and Occupational Therapy teams gave me the exact exercises I needed to feel like myself again. Things I couldn't do two weeks ago, I can do now. The nurses, the CNAs, the cooks, and the case managers all go above and beyond. Even with my aphasia, I saw how they keep everyone engaged and cared for. My 2-week stay turned into only 9 days because of their help. When you’re in a crisis, you want the best. This place is 100% 5 stars. Every day is a gift!

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Todd McNulty

Both my grandma and mother spent their final years at Phoenix Mountain. I can't say enough about how well they treated both of them. Loving and caring nurses, aides, and complete staff. I can highly recommend them as I've seen them in action providing wonderful care.

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Reb

I would like to thank phoenix mountain for the excellent care I received. From the moment I arrived the staff didn't care for me they cared about me and treated me like I was their family. The cnas and Nurses were so compassionate and responsive to my needs. The therapy team helped in my recovery. Their patience and constant encouragement kept me going during my rehabilitation. The staff acted beyond clinical and treated me with real human empathy. Thank you for giving me a home away from home while I recovered.

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felicia flores

My experience with this facility was heartbreaking. The building is so short staffed that residents are often left waiting far too long for help. I watched call lights go unanswered, and basic care like bathing, toileting, and even simple comfort needs were delayed or overlooked. No one should ever feel like a burden just for needing care, yet that’s how it often felt here. There are a few caregivers who truly care and go above and beyond, but they are stretched so thin that it’s impossible for them to give the kind of attention residents deserve. The constant turnover and lack of training for new staff only made things worse. What hurts the most is the way management handled concerns. Instead of listening and making changes, it seemed easier for them to silence or push away those who spoke up. As a family, that left us feeling powerless and afraid for our loved one’s safety. Placing someone you love in a facility is already one of the hardest decisions you can make. Sadly, this place did not give us the reassurance, trust, or care we had hoped for. Until real changes are made, I cannot recommend it for anyone looking for a safe, supportive environment for their loved one.