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Carlos Giordanelli

Carolina is beyond exceptional. Staff brings warmth and genuine care to every resident, making the place feel just like home. Thank you so very much!!!🙂🙂❤️❤️

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Jeff L

All the staff have been Very Good ! I've been their for 9 days after my Open Heart Surgery and I'm very thankful for all their support and help. I want to give a special thanks to Amanda for her concern and Hands help for me!😃

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Andrea Frederiksen

I would also give 0 stars, because even one star is to good for this establishment. From the moment they brought me here I felt UNSAFE. The nursing staff is terrible, unable to give meds on time. It is like playing the game telephone.... U use the call button, about 15 minutes later someone will pop in and say they will tell the nurse. Most times coming back with not what is needed . The white blood pressure cuffs that are single patient use are used on multiple patients and by the looks they are not disinfected. I have had to request eveytime for a manual bp cuff. Then the problem is the staff is not properly trained to use them. When I ask to speak with the director of nursing or a social worker or case worker nobody is available. The food is sub par, being served warm cottage cheese and hot food cold. Hot food hot and cold food cold should be an easy request. I have 29 pages of notes on this establishment and will be going through the correct steps to report the conditions and treatment of patients. I have been trying since I got here to get a referral to a rehabilitation hospital, whis is where I should have been sent to in the first place. As a caregiver myself it is hard to see people treated the way I have been here. I wouldn't wish this place on my worst enemy. I had to have my t.v. replaced because there were BUGS on the inside that I could see crawling up to the top falling down and crawl back up. Had to wait hours for maintenance to get in and have it replaced. I am sure I will have more to add, because I have 30 pages of notes on this place so far, but this is a start. Everyone deserves to be treated with respect and care. This place is emotionally draining and not conducive to helping people get better.

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D Schatzi Taylor

Amanda in the Post Acute Unit is ABSOLUTELY AWESOME! I've been a patient here for over a week & it's something that she (almost) knows what I need before I request it. She doesn't shy away from unpleasant duties & is eager to make each patient as comfortable as possible. Catalina Post-Acute is fortunate to have such a QUALITY EMPLOYEE on their staff!

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Andrea Toledo

IF I COULD GIVE A ZERO RATING I WOULD!!! I WOULD NEVER EVER SEND MY LOVED ONE TO CATALINA POST ACUTE! THIS PLACES NEEDS TO BE SHUT DOWN!!! I would strongly advise against sending your loved ones to Catalina Post Acute Rehabilitation. Our experience with this facility has been nothing short of disappointing, and we regret choosing this place for my family member's care for physically therapy. From the minute my loved one was transferred and we walked through the front doors I told my dad he wasn’t staying here and we are going to get him out of there and WE DID! The staff from the top to bottom was horrible. No sense of care in the world. There was no sense of urgency and lack of attention to the residents' needs. My loved one was frequently left waiting for assistance, and the delays in care became increasingly concerning. No service skills whatsoever. They need to train their staff on professionalism. They were so rude when talking to us. Even as simple as asking for a pillow or using the words excuse me, can I get through no they would say “I need you to move”. Staff there are very rude. Additionally, the cleanliness of the facility was disgustingly and very unappealing. From the minute you walked into the facility it reeked like urine and feces. As you walked through the halls there were bags of trash and again smelled so unsanitary. The rooms were so dirty. My loved one was placed in a 3 patient room in a small enclosed space. Walls were dirty, holes in the walls, bed was broken, the nurses/CNA were very unsanitary with patients. Using the same gloves with different patients or no gloves at all. I never saw any staff use hand sanitizer leaving patients rooms. And when they would come in they would never introduce themselves we always had to ask who they are. Also what was very upsetting was they didn’t even know why my father was there for. The night nurse Ky told us “I take good care of my patients, I came in every hour and make sure they are still breathing” UNACCEPTABLE!!!! Once she said that we did not leave our loved one alone for one second while he was there. From what I observed the patients at Catalina are looked at as if they vegetables just waiting to go. The staff does not care AT ALL!!! The overall experience was extremely frustrating and disheartening. For the well-being of your loved ones, I would recommend seeking alternatives with better staffing, care standards, and overall professionalism. Do your research and choose a place where your family member will be treated with the respect and care they deserve. Catalina Post Acute Rehabilitation is not that place.