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Mac Lopez

PLEASE TRAIN YOUR DRIVERS BETTER THEY BLOCKED THE ENTRANCE TO YRMC by parking so stupidly right here. No one can leave. (They parked in the wrong side, I asked security that day and security said that's no allowed cause that blocked both lanes

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Joe Medina

My mom was recently at Ridgeview recovering from hip surgery . The care, warmth, respect, patience and compassion she received from nurses Aracely and Lucrecia are what you expect from Certified Nurses. These two professionals saw my mother as a human being and not a number or inconvenience. Nurse Ivan was available to keep us informed with updates and suggestions concerning my mom. We are incredibly grateful to all three of them and others on the nursing staff. Such rare people and professionals. The Phyiscal therapist were encouaging . I felt bad for patients whose family members were absent at this facility. The truth is, it takes a village, both medical staff and family members to be present and advocate for their loved ones in the recovery process. Ridgeview allowed us to stay with my mom for extended periods of time beyound regular visiting hours . We were grateful for that

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Cat

I would not recommend Ridgeview to anyone, and I regret having entrusted them with my mother’s care. She was a patient there for just over a month, and the level of care and communication was abysmal. I live out of state and made it a point to speak with my mom multiple times a day, in addition to regularly contacting her care team. Despite this, there were several serious issues: - Lack of Communication: When my mom was taken to the ER by ambulance, I wasn’t notified for two days. When she fell while being assisted by staff, I didn’t hear about it until the next day. - Negligent Care: Despite repeatedly telling them that my mom doesn’t eat most meats, every meal included large portions of meat smothered in gravy. I also expressed my concerns about her weight loss, as I could see she was losing pounds each week. They continued to insist that she wasn’t losing weight, but by the time she was discharged, she had dropped from 142 lbs to just 113 lbs. Unexplained Falls: My mom also fell while a staff member was supposedly helping her. If someone was supposed to be assisting her, how could she have fallen? It raises serious questions about the quality of care she received. My mom is one of the kindest, most patient people you could meet, so I have no doubt she treated the staff with respect. It's heartbreaking to think she was treated so poorly in return. Ridgeview's lack of proper care, communication, and accountability is unacceptable, and I strongly urge others to keep their loved ones away from this facility.

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Edie Eager

I stayed at Ridgeview for 5 weeks. The food was well prepared and tasty. The physical and occupational therapists were persistent and encouraging. My private room was clean and comfortable. Caregivers were pleasant and caring. The only negative aspect was that the communication with the family was poor. Calls were not returned in a timely manner.

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Jim

As a 78 year old who has never had an extended stay for rehab all I have heard is bad stories. This was not what I experienced with my stay. Sure there are things I may not agree with but in the end all of my problems were resolved with the staff taking care of all of my needs and going the extra mile in a lot of cases. Everything here was clean and neat with the food going the extra mile to make you happy. I do not believe there would be a better place to go for rehab. Hopefully I will never need it but I would definitely return here if help is needed. Keep up the good work.