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Kelly

My aunt Betty was in this place for 4 years. The last two have been nothing but problems. The last two weeks she has been vomiting and not able to hold anything down. I get a call on 1/29 that she needs to be put on hospice. Today my aunt is screaming and crying in pain calling me wanting to go to the hospital. Said her chest was hurting and felt like a heart attack. They refused. On my way up there, I talk to Robin the assistant director and I tell her and the PA and the DON that she needs to go but instead of supporting this to give my aunt the best care, I get met with Robin telling me "shes going to die regardless of what you do and her chest hurting is just anxiety." NO family should ever be told this even if that was the case. Robin would rather shove hospice down the patients throats instead of getting them the proper care to get better. This entire phone conversation was on speaker with multiple witnesses to back up what she said. We had to fight them to get an ambulance called. My aunt gets to the hospital where she was severely dehydrated, had a severe UTI, she was septic - they said she had a bad blood infection, her liver enzymes were high and her blood pressure was severely low and was consistently staying that way. She is now in ICU where we were told her gallbladder needs removed and her bile duct was so blocked that the galsstones had to have been there for a long time. Word for word what the doctor told us.. mind you she has been in katherines care the last 4 years. They said this was causing the vomiting and her pain. The good thing is we have all this on file now for proof of neglegence. My uncle George passed away in this place. He started out with a bad infection in his foot that was not properly taken care of to the point he had to have his leg amputated and his health declined ever since.. and of course their first thing was to put him on hospice but of course Robin will try to cover her own. My aunt will not be going back to this God awful place and they will be getting reported. My heart hurts for other patients that are in there that don't have family to fight for them. The abuse is horrible and I will not tolerate this anymore. If I could give 0 stars, I would. I pray I saved my aunt from death due to their neglected care. Of course they'll comment saying to report and leave their number but the staff that needs reported was all in on this phone conversation today where Robin told us that my aunt will die regardless of what we do. Update: 2/01 - My aunt is in the ICU but has improved tremendously. They were able to remove the gallstones in her bile duct and will be removing her gallbladder. She is already eating solid foods again without vomiting. She looks and sounds so much better. 3 full days out of that hell hole and she has made more improvement then she has in the last 4 years.... but according to Robin she was dying regardless and all her pain was just anxiety. If we would have listened to her and not called the ambulance to let her go to the hospital and stood on her medical advice on "it's just anxiety" my aunt would have laid there and died. I wish the worst luck on that woman and I pray this facility gets shut down.

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Chief 65 toss power trap

Horrible. Never let your family or loved ones stay here. Not letting someone call the ambulance when in need of one is evil. A family member died under their care, one in bad health and two of their roommates thus far. Five years of atrocities and no one wants to answer for it. I pray to God that they receive a miracle for their remaining patients.

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Peggy Treiber

We can't overemphasize how great the staff is! Everyone was happy to be with Jeremy and help him...even though there were times we had to wait for answers to the call button, the people more than made up for that inconvenience. They always answered my questions as spouse and listened to my concerns. The administrators and admission nurses also went out of their way to help us. Thanks, KP!

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Shirley Couch

Administration knew what they were doing, and did a good job of keeping me informed of what was going on, and they made sure that I knew my options as far as my care options when I left there. The nursing staff and the CNAs were wonderful! There are a few that really stood out and went above and beyond for me. The nurses Kendra and Lai were my favorites! They knew what I needed and when I needed it. CNAs were April, day shift, Danielle, and Karen, evening shift, made sure that I had everything I needed plus some. However, I feel they are definitely understaffed. There were times when I would turn my call light on that I would be waiting 30 to 45 minutes just to get help. That’s not acceptable.

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Tamara Tateosian

When considering a place for your loved one, look elsewhere. My brother-in-law was placed in here for rehab and instead of providing the rehab he needed to get back to his independent living it was his last stop before end of life. The administrator isn't a medical professional but felt the need to constantly insist that he be placed on hospice. They would drop his tray in his room without any assistance to eat, he was left in bed creating bed sores, and given medication that they were told repeatedly that he was allergic to. The lack of compassion that they have for their patients and the family is sickening. If you choose to bring your family member here, make sure that you have someone that can stay around the clock to monitor the treatment and welfare of your loved one, have your power of attorney and healthcare power of attorney on hand, and make sure that the care they claim to provide is being provided. From the outside it looks like a good facility, but remember it is the care, treatment, and professionalism of the staff that really matters when it comes to the care of your loved one.