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Karen Clark

Staff is very kind and patient. Food was good and room comfortable. Therapist are really great too. Everyone has been very helpful and understanding.

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Maria and James Singleton

The food here is terrible. The portions are tiny. We were told they spend 7 dollars a day per person FOR ALL THREE MEALS. The kitchen staff has went downhill drastically. There are residents here who actually appreciate flavor and enough food to fill our stomachs. 10/10 would not recommend eating here.

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Riley powell

I struggle on star rating because there are good and bad points to make. 1. I had complete knee surgery on 9/29. That afternoon, Covington had begun my intake for 10/1 and knew my room number. I was transferred here at about 2 pm. I had my last pain med at 12 pm. When I asked for it at 4 pm, I was told they order meds from pharmacy in Little Rock and it arrives at 4 a.m. About 6 pm, the nurse got authorization for 1 dose of pain med. Due to multiple severe back injuries, I need muscle ralaxers at night or when limited in motion. I was in tears for over 12 hours due to spasms and knee pain. 2. My post-op instructions were unknown to staff. I had numerous staff ask if I had a back injury, back surgery, in for a fall? No close checking of wound, that was leaking. No icing. 3. The facility is cutting costs that show in quality. Ice bags are gallon ziplocks filled with ice water that leak. Powder or canned eggs. Food arrives cold because the kitchen is in another building. All Sysco type food. 4.All the CNAs, LPN,Techs and LA the housekeeper were responsive, compassionate, and friendly. Betty and Jessie stood out due to more day time contact. I'd want them caring for my family. Sadly, there were possibly 2 RNs that made my experience a nightmare due to their complete unapologetic lack of empathy and laziness. Too often, my requests for my due pain meds were ignored. The wait ranged from 1 to 4 hours at the worst. Only the excuses of , " I'm the only Nurse in both buildings. We had an emergency. It was shift change." Top management attempted to address my complaints by giving me a number to call if it repeated. It seemed effective until 6pm 9/2, when the nurse hadn't brought me meds for an hour, and I had LaNelle ( who was off duty)call her. She tried to ignore me again on my 7 a.m. meds this morning, and I decided to go home after only 48 hours here. Overall, the management team tried to address my issues within their power, but they can't change the budget or easily get the worst employees to comply.

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Callie Geyer

My grandmother only spent one week there, at night they took away the call button, she was 99 years old and still comprehensible. In regards to other care, they were fine, but I feel like they should not be treating the patients where they can’t communicate to the staff

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Cynthia Green

My name is Cynthia Green. I was at your Rehabilitation facility for 3 weeks and discharged on 9-16-25. My stay was mostly positive but I did have some concerns. But first, the positive: My rehabilitation team was wonderful! Sean, vocational therapist, was thoughtful, kind, and he was fantastic about explaining each exercise to me. Kelsey, physical therapist, was so kind and included my thoughts about which exercises I wanted to do next. Jessica, speech therapist, was soft spoken, and kind. She was funny too, always starting each session with a “joke of the day” Bobbie the med nurse was very professional and friendly. Guy, CNA, was always checking to see if I needed anything and he was quick to answer the call light. Nick, CNA was very helpful and friendly. Marta, CNA, was so kind and attentive. Lashawn, housekeeping, always had a smile and was very personable. The food was mostly good, except the eggs. Sharin, vocational therapist, and I were not a good match and as soon as I mentioned it to Rehab supervisor, they immediately got me another. The fire sprinkler in my room by the door began spewing water onto the floor. The maintenance worker was very quick to respond and repair the problem. Most of the time staff was slow to answer the call light. There was a man in the room next to me who smoked cigarettes several times inside his room. One time, the smell was so overpowering it actually woke me up at 2am. There was disconnected communication between the wound care nurse (I had injury on my right big toe that took place at home). I was in the bathroom when the wound care nurse came into the bathroom while I was on the toilet to inspect my toe. I believe that was unsanitary. She told me she would tell the nurse practitioner about it. She didn’t. I had to go to the front desk to ask for the nurse practitioner and she told me she knew nothing about it and that I was not on her list for that day. However, she came to inspect my toe anyway. I gave you a 4-star rating because all in all I had a positive experience.