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Teresa Strickland

While I believe there are some caring people working in this facility, it has some real issues. My husband was recently in this facility. The very first day, there was no one there to greet us. Nobody came by to ask if he needed water. On the second day, I sat in his room during visiting hours, and they only came by to check on him twice. They did feed and give him his meds. He was a fall risk and yet no one put the grippy socks on him until the administrator noticed it on the second day. I signed him out early because they weren't checking on him. I couldn't trust that they were properly taking care of him. The other issues were the chair in his room reeked of pee/poop as did the whole place. One night at dinner, his tray was obviously eaten out of. The young lady serving dinner was appalled and immediately brought him a new plate. Like I said, there are people who care. The toilet seat was broken. There was feces all over the outside and inside of the toilet. No one ever cleaned it. We were dealing with the weekend crew. Everything seemed different Monday morning. By then, I was too scared to leave him there alone. Other red flags were the decreased visiting hours with no way to visit after hours. They are closed with no way to visit on holidays. If you care about your loved one, do not send them here.

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Stacey Sharp

My mother was transferred here on Christmas eve of 2024 for rehab. She was in a room at the very end of a long hall. I only saw a nurse once while I was there. Still to this day have no idea where the nurses station is at. My mother was supposed to be getting rehab. They didn't properly clean her so she got a Uti. She barely got any physical therapy. They never got her up walking which was the goal. They called me on January 3rd 2025 a little after 8 am and insisted I come up there as soon as possible. I just knew. They informed me upon arrival that my mother was found struggling to breath. When the nurse got in there she was in cardiac arrest and they were not able to revive her. I am 100% convinced that the aide who answers all the call lights, Had to find a nurse, wherever the nurses stations are at. And by the time she found one it was too late. The ladies who spoke to me where very nice . However they told me she was presentable to be seen. My daughter was completely devastated upon entering the room. My mother's mouth was wide open she looked in pain. I think they could have done a better job of staging the body. They knew my teenage daughter was there and already very upset. I left thinking the funeral home would be there to pick her up . I was asked several times by the staff which funeral home. I even asked the lady at the front desk if there was anything I needed to do or sign . They told me they would take care of it . Only to get a call at noon asking me again what funeral home because she had not been picked up. I said I thought you were calling them . Umm I am not sure we can do that. But I can call and see. Needless to say the could and then we ended up both calling. The only reason we choose this rehab was because my mom's primary care Dr was a doctor that visits patients at this location. That obviously didn't help her recovery. She only saw her once the 10 days she was there. Do not recommend

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Sharon Bennett

This place is awful!! My husband was in there 16 days for rehab after heart surgery, due to an infection. He left the hospital where they were giving him physical therapy, walking him and having him sit up most of the day. The Springs immediately began to use a lift for him and would wheel him in a wheelchair to rehab every day but would hardly do any therapy. I found this out a week or so after he had been there. According to my husband he would mostly sit. They never walked him, needless to say he regressed instead of progressing and went downhill. The food was atrocious and he could not eat there. The meals were really bad, especially on the weekends. Someone really needs to investigate this place just on the meals alone. The smell of the facility and the smell of the food would make him extremely nauseous. He asked for a salad, they said they would fix him a chef salad. Their chef salad consisted of withered lettuce, 2 slices of tomatoes and sliced bologna. He ate the tomatoes. He is also a dialysis patient so we began to bring him Nepro to be sure he was getting some kind of nutrients. He was only supposed to be there from 7 to 14 days which was all the insurance would pay for and I feel would have been sufficient had they done their job. They tried to keep him longer the insurance denied. They wanted me to appeal, I refused. We finally got him out of there and started physical therapy and occupational therapy at home. He had to start all over again. His therapist now are awesome!! He is slowly progressing now! Finally he is beginning to walk again. I wish we had brought him home to continue PT in the beginning he would have been so much further along. All his doctors were livid when they found out that they did not walk him the whole time he was in there. He went there specifically to continue his therapy and to get physically stronger. He got weaker. When I confronted the therapist there about my concerns they said that they would need 3 people to lift him. My husband is 6’3 and weighed 205 pounds, and he only needed assistance to stand. After open heart surgery you can’t push, pull or lift. However this is a rehab!! Should they not be trained in how to get patients up and moving??!! After all is that not why he was there!!?? Thank God he is home now, eating again and getting stronger every day. My heart goes out to the ones who are there and have no one to check on them to be sure they are ok. If you are considering rehab in this place make sure you investigate thouroughly. The website is misleading. I was extremely disappointed. There were many other things we experienced that I am unable to express as it would make an extremely extra long post.

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Bonnie Watts

My experience was wonderful, the building was clean, fresh and friendly, with lots of smiles and hellos from the staff and other visitors.

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Mike Hock

I can't say that my experience here was pleasant. Only because my friend was here at the end of his life. It was just his time. The staff were exceedingly caring, friendly, and helpful at all times. They took excellent care of my friend and he was comfortable in his last days. I was impressed with how clean the place was. Unlike many places such as this it didn't smell like urine. Infact, I never caught a trace of any foul odor. In my opinion, this is a top notch place and I would chose it for myself or my family\friends. I highly recommend it. To the staff: You guys are the best. Thanks for taking such good care of my friend Mark. He deserved it. He was a good guy.