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David

On Dec 31 2025 a friend of mine went to ER at waldron . Seen he was gonna be there for a while but sad part is at waldron , its such a joke to start with, but he had called me to come get his keys so I could take care of his dog wich was in his alone. When I got there to get his keys , she calls for staff to come up there wich was all guys and they tried to interrogate me as if they were cops . This was around 7 pm . The receptionist was rude ,hateful and just down right dispicable. I have tried all morning to get some one to file a complaint and all i get is the run around . I have lived in Waldron all my life and this was the most disgusting way to be treated I have encountered. Mercy is on the edge of loosing my bussiness and they collect a lot of money off me.

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Marilyn

Girl can hit a Vein better than Ft. Smith! You rocked it with my tiny veins!

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Tony King

Avoid this place!The absolute worst hospital I've ever had the displeasure of visiting. I went in for three blood tests. They only managed to do two. Now I have to go again. My wife recently went in for stomach gastric pain and they gave her a vaginal ultrasound! Last summer my wife went in for a suspected miscarriage. The doctor couldn't even figure out how to use the antiquated ultrasound equipment. Also, he never even checked my wife's blood pressure, which we've since learned is a critical first step with suspected miscarriage. Uncommunicative, Apathetic, lazy, incompetent, rude, unfriendly, cold. These are the words I would use to describe the attitude of most employees here (except the front desk lady, she was nice).

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Bobbi Shelby

Went in Saturday with my daughter in law for a possible miscarriage. The doctor told her to come back Monday to retest her levels. Drove all the way in for the 2 staff members to be completely rude from the moment we walked in. She was scheduled to return on the paperwork they had, but no order for lab could be found. So they said she would have to be seen as a walk in again. Ok, we can do that. So the 2 ladies stood there talking crap about her for returning (she was told to do so) right in front of her. It was to the point, I told one of them to be helpful, not rude. Yet, they still sat there being rude like we were bothering them. (Btw, we were the ONLY ones there at the moment so it was not like they were busy) Will not return to this one.

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Taylor Toretto

REVIEW UPDATE: Mercy hospital social media team kindly reached out to me, so I thought we'd finally get somewhere with this. NOPE. After days of emailing back and forth, they finally came to the conclusion they can't help me and to work with the billing company. I HAVE been working with the billing company, YOU'RE the one that told me to reach out to YOU and try this other path. MORE time of mine wasted! Just unbelievably incompetent. I don't blame the people just doing their job, the whole system is flawed and good luck actually getting healthier when the stress of dealing with them gives you more health complications than you started with! ---------------------------------------------------------------------------------------------------------------------- Never been to Arkansas, much less Waldron, so I was surprised to see an email about my visit to this location. It took about 2 hours and 5 phone call attempts to finally get someone to connect me to billing. They said the nurse put in the wrong name and they were already on it. I kindly said “mistakes happen, thank you for the help.” Another fun surprise appeared in the mail months later for $608. They did the leg work to hunt down my new address from a recent move, but still didn’t notice the chart said “patient is female” and my file says correctly I’m a male 😑 Guess the hospital wasn’t as “on it” as they stated. On the outside looking in, this staff doesn’t appear very competent but you may get free services considering they still haven’t billed the person that actually saw them. Weigh those pros and cons when it comes to your health. Crazy if I wasn’t on top of it my credit could plummet. Some system we live in….