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Dale

If you have a loved one sent here, GET THEM OUT. This place is a hell hole run by incompetent, lazy, uncaring staff. They almost killed my grandma by pumping her full of a dangerous antipsychotic medication that was contraindicated by her other medications and then lied about it and tried to get consent to give the medication after the fact. They sedated her when she started yelling for the nurses after her call button kept being ignored. My grandma was sent here to recover after a hip fracture. She was unable to walk and had difficulty repositioning herself. They stuck her in a dark corner with no working remote or anything to occupy herself with, she complained that they never answer when she hits the call button, the food is terrible, and she's just left there in pain all day. As far as pain management, there is none. She was on hydrocodone when she came in, but they quickly switched her to tramadol, which is totally ineffective and had her calling family asking for help multiple times a day. The place is filthy and looks to have been furnished with thrift store donations or something: they pack in patients 4 per room, standing room only for visitors, the furniture in each section is all mismatched and shabby (worn out, broken drawers, etc.)and they have TUBE TVs, like who the heck has tube TVs anymore. The one in my grandma's section had horrible picture, lines all across the screen, bad color. Every TV I saw was a different brand too, looked like random stuff they picked up at a yard sale. And if the furnishings are ever an indication of the quality of care at a facility, they certainly are here. We had to pay several thousand dollars out of pocket to have her moved out of here and taken to a nice place closer to relatives. The place she's at now has windows and natural sunlight and modern TV's with remotes that work and a comfortable bed and decent food that she ate when she first arrived and they've put her back on effective pain management and she looks SO MUCH better already, not even 24 hours after escaping this dump. If you care about your loved ones, don't let them suffer in this place. If they are tough, assertive, can move with some level of independence and can fend for themselves then they might be okay, but if they need actual compassionate care and assistance? Nope. They're not going to get it here, and might be killed by incompetence and apathy, shoved in a corner to die, ignored and sedated with Seroquel without consent if they make a fuss. Oh, another thing: they robbed her. She had about $500 in her purse when she arrived from the hospital. I know it's not a great idea to have valuables at a place like this, but she did. And that was logged when she arrived. When she left? About $15, a $5 bill and a bunch of ones, I guess they left that so there'd be something in there if she looked and she wouldn't be alerted it was missing. But yeah, that's the kind of people that work here: people that will rob a helpless, frail, little old lady after they knock her out with sedatives. Not the kind of people you want caring for your loved ones. I mean, there's nothing lower than that, that's the most despicable, contemptible, vile and disgusting type of person there is, and over here they've got them parading around as nurses and caretakers. It doesn't matter if it's just one of them or all of them, it reflects on the whole organization. Avoid this place at all costs. The health of your family members just isn't worth the risk.

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Patty Jacobs

Both of my parents have been here, so I feel this review is truly authentic. My dad is easy going and doesn't complain. He had to do his own physical therapy after a tractor accident. The staff was apathetic about his recovery. My mom is more vocal. She has gotten UTIs due to the inattentive attitude of the staff. This go around, she is having a reaction to her medicine and they appease her, then ignore her. They tell her the doctor has been contacted, when in truth he wasn't. I wish there was another facility in the high desert instead of this one.

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Jame McWilliams

At first it looked like a good care facility me and my mom took a tour for my grandfather her dad, and when we walked in the first time it seemed like a really good place but as time went on my grandfathers care got worse he was in there specifically for physical therapy to strengthen his muscles, but they only did that maybe twice a week when he needed more than that, and when my grandfather tried to walk with the physical therapist he told him to get back in bed like you guys are supposed to be there to help patients get better not to keep them in bed and they only let him stay for a certain amount of time when knolls west in Victorville kept him for months, at this point knolls west is looking better each day because they help their patients

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Kay Millhorn

Looks nice on the outside but go inside… Care is subpar, Nurse Aides are given too many patients to care for. My uncle was left in a diaper and only changed once daily, severe diaper rash all over. He could’ve gotten to the restroom if they would only let him. Food looked bad and he says it was worse than the worse tv dinners. No a/c in building except on weekends when visitors come. Beds in rooms are so old they can’t let patients have the control to raise or lift themselves. TV is screwed down to old furniture. Remotes do not work. All equipment is very aged. No doubt they would be closed down if county and state assessors walked through. I have filed a health concern due to how unkept and unsafe the place is. Do not let anyone you care about come to this horrible place. Reviews that are positive are written by mgmt.

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Cindy Tatters

I would give a 0 if it would let me,my sister was in there for a month or more after breaking her hip..it is shamefull on the care she received. Total neglect and ignorant staff.plus this place could care less about safety issues. I plan on reporting them after I vent. She (my sister) who is a diabetic octopus of trying to recover from hip surgy,being a diabetic she should not of been pasta and rice dishes everyday,in the mean time her room mate always had wonderful meals..my sister would wait for hours after she used call button for someone to help her to the rest room. Sometimes it would be to late to get her there.her meds if she got them at all were always a couple hours late..and they would keep putting a mattress on the floor blocking the bathroom. BIG FALL RISK RIGHT THERE .SHE ASKED NUMEROUS OF TIMES ,FOR THEM PLEASE NOT BLOCK HER BATH TO RESTROOM ,BUT HER REQUEST WAS ALWAYS DENIED. IF THE MAYTRESS WAS IN CASE TOOM MATE FELL OUT OF BED,THEN IT SHOULD OF BEEN BESIDE HER BED .IF SHE WOULD OF FALLEN,THE MATTRESS SERVED NO PURPOSE. Most of the staff are ignorant when speaking to my sister,and after reading other reviews,and seeing she wasn't the only one having problems with the care,I decided to take it beyond this review and report them for safety hazards and neglect of patients. I have lots of pictures of other reviews and photos of where the mattress was placed. I also have photos comparing hers and her room mates meals .please ,if you are looking at reviews on here for a love one ,try to get them in elsewhere ,where they will be handled with respect and care. Signed cindy