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Gilbert Bowen

I had no problems ,the staff were pleasant,and the home seemed to be in good working order, and no hazards blocking the hall way

C

Candiace Mitchell

The staff was really amazing except for for some reason my grandma cannot find her cell phone anywhere we We traced all her steps and checked everything and still no sign of her phone. That’s a little disappointing to me but overall they were very nice.

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pbjazzy jazzy

Had to ask more than once over multiple days to have IV bandages from ER to be removed from Mom's arm. Communication with patient family could be much better (maybe a patient communication liason could be used?). Other than that, not bad.

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Valkerye Muellich

The facility is clean, the staff is amazing! We had interactions with many different staff holding many different titles and every one of them was very helpful, caring, considerate, professional, friendly and most went above and beyond to make sure every need, want, complaint or anything at all was quickly and properly taken care of. Multiple staff would continue and follow through with re-checking to make sure all things were attended to and everyone was content and happy with the outcome, including and especially with my father. ( The patient) They all seemed to have positive attitudes and we were always greeted with smiles. The exterior was clean and neat and safety practices we witnessed were used by all staff. I'm taking the time for this review in hopes it helps someone make a good choice for their family or loved one. The same choice that was made for my father. HSSC is a wonderful place.

C

CHARLOTTE KIMMERY

My mom was a patient there for 11days this month. Their admission process is horrible. My mom was told that her medications would already be there for her when she transfered from the hospital and they did not get them until the next day 18hours after my mom got there. This included inhalers and breathing medications. During my moms 11 day stay there only 1 nurse out of their staff responded to a question or request by actually providing the requested item. The equipment was often not working properly and my moms room was not swept once during her stay. They provide their patients with heavy water pitchers and cups with no lids and are not willing to help them pour the water into the cups. There is very little cohesive communication between staff so no one ever knows what is going on. The ONLY positive aspect to this facility was the case managers and the social workers. Those 4 individuals are awesome but unfortunately they have no control over the nursing staff.