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Charles Greenlea

This is three levels above the facility I was in 6-8 months ago. It’s cleaner! The staff is more friendly and on the ball! The food here is better! No complaints! Activities are fun and always full and everyone is smiling, happy and content.

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CAROL HAVENS

I do not recommend this facility to anyone out there that wants the best for their family member. Not only do they not record instances that happen, like falls, injuries, etc. but they lie straight to your face about it when asked after seeing major bruises on our family members body. They do not give any type of quality care to the patients that they have there. Daily medications were also not given properly. Their staff is rude and does not care about the wellbeing of their patients. Several times I overheard them stating how irritating it was to have the patients just roaming the halls in their wheel chairs or just walking and trying to get out of the facility. Getting a nurse to respond in a timely manner was a joke. You could listen to them just talking and joking in the main hall vs answering call lights when patients needed help. After voicing my concern about a certain nurse, I was looked at like “ya we know they are not good but we are understaffed as it is.” I requested that nurse get off my family members rotation!! My family member went in just for rehab from a surgery and had to be taken out by an ambulance for going sepsis and into heart failure!!!!!!! THAT IS UNACCEPTABLE!!!! I begged for over a week to have tests run since our family member was not acting ok, not eating, and seemed off, and then once tests were finally done took several days to get results. THEY COULD HAVE DIED!!! Even after we went to the hospital we finally got the results from the tests that they did and the ER doctor said the tests they ran were a joke and should never have taken 3 days to get the results, when the tests the ER ran took 30 minutes. The ER stated if I wouldn’t have gotten him to the ER, he might not have had a good chance at recovering from the severe infection that facility ignored!!!! I could go on about how unprofessional this facility is and hope that no one has to put a loved one in there ever, I would fear for their health and safety. Hopefully my family member makes a full recovery but the damage this place caused we aren’t sure. This facility needs to be inspected by the state or someone, the staff needs to care about their patients or find another job!! DO NOT TAKE ANY LOVED ONE HERE!!!! If i could give negative stars i would!! UPDATE: DUE TO THE NEGLIGENCE OF THIS FACILITY AND STAFF MY FATHER PASSED AWAY FROM THE DAMAGE THE SEPSIS HAD CAUSED ONCE TAKEN TO THE ER!!!!! DO NOT TAKE ANYONE HERE IF YOU WANT THEM TO SURVIVE.. THIS PLACE NEEDS TO BE CHECKED BY THE STATE AND SHUT DOWN!!

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Autumn

Please do not send a loved one here if you can help it. If a family member is here, be prepared to advocate every SINGLE step of the way. I work in healthcare and I’ve worked in hospitals and long term care facilities etc, and to say this experience was completely horrid says a lot. There were a few people who worked hard for my mom, I will not underplay those few caregivers because I am thankful for those that cared, but ultimately the entire place is so poorly run and does not lead to success for likely most patients who come here. My family member had a complicated stroke, which just requires individualized time and attention to therapies, movement, exercises, etc. They’re too busy and understaffed to give that, or really even the bare minimum. My mom was extremely motivated but was not given much (or really anytime) for regular exercises or movement outside of her 30-60min therapy a few days a week. My mom sat in bed for most of the time, and was forced to eliminate herself sitting in bed for MUCH longer than needed. During the first few weeks of her healing and determining her capabilities, sure… but after that? No. Sheer negligence. She was completely capable of utilizing a bedpan or a commode, but no one took to time to evaluate that until I mentioned it several weeks in and got her up myself. Can we try and preserve someone’s dignity and actually try to get someone back to their independent self? In her time at this facility she fell, wore the same clothes for multiple days straight, and got showered MAYBE twice in the month/month and a half she was there. Talk about neglect? The facility did not help whatsoever with arrangements going home, they didn’t make sure we had supplies, a wheelchair, a bed, NOTHING. Myself and my family were responsible for organizing, calling, advocating, setting up her health insurance and everything. What exactly is a social worker for then? :( Additionally, the staff sent her home with medications that were not correctly labeled or prescribed for the correct route. Come on people… totally unacceptable and asking for a medication error. Anyone else not medically inclined would be completely screwed and would result in harm.

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Danielle Powers

I was at this facility from February 24 to April 24. I had a wonderful experience. The nurses and CNA’s were extremely helpful and supportive. They were re painting and fixing up the rooms and i had a lovely room. Sometimes, if they were short handed, they let the patients know, and worked diligently to serve each patient as quickly as possible. The CNA’s and nurses were all professional and extremely friendly. If needed , i would come back again. Thank you to all the staff for the excellent care that I received.

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K M

So far I am not happy with the care they are providing to my mother . I gave the nurse prescription medication my mom is supposed to be taking . They are ignoring our requests to give her the medication.. this is for her mental health it has nothing to do with why my mom is in that place . Give her the medicine and stop wasting time . Also, it's really hot in there and people are cramped 3 per room I don't know if this is common but the other places I've been to when providing manicure services , those other rehabilitation places provide people with their own room ....it is super hot in there and it doesn't smell very good. I know the work isn't easy so I will give the staff credit for that. but so far I am not satisfied with them for taking my mom's medication from me, but not actually providing it to her. Her mental health isn't well and they are not helping the situation .I would like to have her transferred out of this place .