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Sarah V

Do not send your loved one here. They are not equipped for dementia or Alzheimer's care. Please reference Medicare.gov for this facilities actual rating which is a one star. I've attached screenshots of their ratings and number of citations. I placed my dad here at the end of April 2025 and requested long term care. They placed him in short term care which is paid out by Medicare, not medi-cal and is more lucrative. Their explanation each time I questioned them was that there were no long term care beds available. In 3 months my dad lost 23 pounds at this facility and they hospitalized him on multiple psych holds. He got Covid twice, a month apart to which they isolated him for two weeks each time. When his Medicare hours ran out and it was determined he'd be switched to being a medi-cal patient, the facility decided to hospitalize my dad on another psych hold, which was on 8/12. Mind you they had called me 8/11 to confirm with me that he'd now be medi-cal. (If you ever get the chance to speak to the ombudsman, which I did throughout this entire ordeal, they'll explain the ins and outs of nursing homes doing this for the larger payout with Medicare. Then basically dumping the patient once they're switched over to medi-cal). So when the psych hospitalization was over and the hospital was releasing him for discharge on 8/26, it was discovered that the facility was no longer taking him back. The facility actually held a meeting on 8/13 and determined they no longer wanted him back but never communicated that to myself or the hospital. However this was a big screw up on their part as they violated strict laws in doing so. As a result they had to take him back until placement was found. And during just 10 days back at Burbank Rehab, my dad contracted ESBL, a serious infection that could lead to sepsis. Good hygiene and infection control can help prevent ESBL which Burbank Rehab clearly lacks. My dad was then hospitalized for 2 weeks at St Joe's for this serious infection and was mostly sedated. His condition declined so rapidly that we decided to place him on hospice at the end of his hospital stay. Not once did the staff at Burbank Rehab get in touch to check on him. Nor did they give me the proper paperwork letting me know of their intent to discharge my dad from their facility. This was the 2nd time. They only called to ask when I was picking up his belongings as they knew their bed stay expired and St Joe's was going to place him at a new nursing home. All this to say that a hearing was held regarding the improper discharge, which we won on my dad's behalf. I did not want him to return to the facility but did this for documentation purposes. I also filed multiple complaints with the dept of public health who investigated Burbank Rehab and substantiated my claims, citing the facility with 4 violations. It was also discovered that through the investigation of one of my complaints, the facility had neglected 3 additional residents. My dad is in a new nursing home (which has a 3 star rating on Medicare.gov) and is thriving. He gained two pounds just in his first week at his new facility. They also took him off all of his antipsychotic meds except for seroquel. As a last piece of advice that I received from the ombudsman, always try to have an outside psychiatrist for your loved one instead of the in-house psychiatrist at the facility as they'll tend to prioritize the needs of the facility over the patient.

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DAVID Alvarez

HELL IN BURBANK!!! This place is HORRIBLE!!!!! My father was only there for a few days and not by choice. He was at a previous healthcare center for a short time also. We expected the worst at that first place but to our surprise it was ok. But this BURBANK “LACK OF HEALTHCARE CENTER”. HORRIFIC!! The outside looks outdated and creepy.Inside the front desk everyone was nice and it looked promising. But once you get inside the 2nd floor into the actual room,It was honesty SAD,DIRTY,NOT PROPERTY EQUIPPED with what look like structural violations all over “am not an expert”.Maybe don’t be greedy and actually do things the right way. Invest more into having this place equipped for elderly and sick people. The CNA’S there were very helpful and really tried their best under all the stress and what seem lack of training from the higher ups.But the actual nurses seem lazy and just there to give orders. Also some of the reviews seem fake “copy and paste” type.. I know it’s all about MONEY AND GREED but just invest a little more training and money into this place and it might be a good place for our elderly and sick people to be at peace…

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Suzanne Spangler

Staff is great. My father can be a handful but they have really taken the time and are treating him like an individual. They have also been nice to me and have addressed all my questions with patience. Post hospital- trying to get a parent back to themselves is stressful.

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Mary Sword

A heartfelt thank you to Gabriel and the entire team at Burbank Healthcare! Making the decision to place a loved one in a care facility is one of the hardest things a family can do. I toured multiple places before choosing Burbank Healthcare, and honestly, Gabriel was the reason I decided to move forward here. From the very beginning, he was patient, kind, and incredibly responsive and believe me, I called and messaged a lot! He always took the time to answer every question, reassure me, and make sure I fully understood the process. The facility itself is clean, welcoming, and full of great amenities. My family member received wonderful care, stayed on schedule with rehab, and I could actually see improvement week after week. The staff was attentive and compassionate, and my loved one was genuinely happy there which gave me such peace of mind. If you’re in the position of having to make this kind of decision, I can honestly say you’ll be in good hands with Gabriel and the Burbank Healthcare team. Whether it’s for recovery or long-term care, this is a place where people are truly nurtured and respected. I’m so grateful for the support, communication, and comfort Gabriel provided during such an emotional time. Thank you again, Gabriel you made a very difficult experience so much easier and gave me confidence that my loved one was exactly where they needed to be.

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Vincent Gonzaga

I toured this facility and their Marketing Exec, Gabriel was so awesome. He was so well versed with what care needs they can provide for my loved one. I highly recommend this facility for your Skilled needs.