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Steve S

Holiday Manor is "AN ANSWER TO PRAYER for my Family".  This facility and staff is AMAZING!  Our mom suffers from Dementia, Alzheimer's, and Multiple Personality Disorders and quite frankly, NO OTHER FACILITY HAS HELPED MY MOM & OUR FAMILY LIKE HOLIDAY MANOR!!  We are forever grateful to their Administrators and Staff that understand how to treat and deal with all the diagnoses our mom has because it is extremely challenging. The facility is LOCKED & SECURE and vistors are monitored so that we can REST ASSURED that she is protected.  The Staff are caring and very responsive to any questions we have.  They have programs to keep their residents engaged and supported.  One of our favorite things we saw that we love is their "Personal Care/Salon" Station they have planned for their residents.  It's the cutest, and it will help our mom feel at home as much as possible because she loved going to the hair salon even at 90 years old. My mom is definitely a handful to deal with, but Holiday Manor staff has been second to none in their ability to deal with all her issues. If you're looking for a "Home Away From Home", Holiday Manor is it.  We are grateful to the friend who recommended them to us.

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Richard August Fifteenth

This staff, caregivers and office, are so nice. Been here few months and family member is much less anxious and well taken care of. Staff responds to requests and questions very quickly. Not sure why other reviews are so low. But we've been around. This place is good.

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Natalie Muzsnai

My grandma was at this facility for about 6 months. The care was alright at first but then my grandma started to decline. They never cut her fingernails, bathed her, or changed her clothes. When I would ask them to focus more on her personal hygiene, they claimed she always declined their efforts. Very lazy staff who are comfortable with leaving the residents uncared for. My grandma also began developing crusted skin lesions all over her entire body and would complain of constant itchiness. My sister and I told the nurses countless times to have the doctor examine her and they said it’s because my grandma never wanted to change her clothes. Fast forward a few months and my grandma was admitted to the hospital for a fall and the ER physicians saw the state of her skin and diagnosed her with advanced scabies. She suffered for 3-4 months and was just barely diagnosed. She could’ve been free from the infection had they taken our concerns seriously. Yet they claimed to have known more than us. Very ashamed of this facility. Don’t send your loved ones here if you’re looking for a positive experience.

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Gabriela Savage

My mother was at Holiday Manor for approx, 7 years. I can't say this facility is horrible but I also cannot say this facility is great. We saw a decline in how this facility operated through the years. They have a new administrator. She seems to care about the facility and improving things. They really needs to clean house and get rid of some of the worthless, lazy staff they have if they want to improve .. It's this type of staff that can make and even breaks a facility. When we decided to take mom home, I can say I was pretty much done with this facility. We found ourselves unhappy more and more each day with the care my mom was receiving,. Her regular day CNA was great.You could tell she loved her job and she treated her residents with care. However, the night CNA and Day CNA who covered when moms regular CNA was off, were just lazy lazy lazy.. Several times, mom was found soiled. Her laundry basket was always full of soiled clothes. She would go through 2-3 outfits a day because she was not being changed. They have some great CNA's who really care about the residents..... But..they also have a lot of lazy CNA's who are just there for a paycheck. If you put your mom in this facility or any other facility, you have to make sure you are visiting your loved on on a regular bases to ensure they are being cared for correctly. We decided to take mom home. We always told ourselves we would not let our mom pass away in any facility. We wanted her to pass away in peace, surrounded by her family. At the end, Mom knew she was home. You could see it. She looked so peaceful. The lord took her home in May, 2017.

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Katt Winter

The admissions person is a bit... eccentric. Anyone who has been through hell with how the medical industry treats sick older people should know that when release happens it's often fast and you have to make hasty choices about who to entrust the life of a family member with. The admissions person suggested I drop everything to do a tour and we needed to consult with them to: A.) Hear their side of the story on the lawsuit the state filed and won for patient neglect leading to death. B.) Wanted to speak with me regarding all the bad reviews. Who even mentioned reviews? Guilty conscious? If placement did that's a breech of confidentiality as I don't get told why other facilities deny. C.) Wanted to talk to me about possible "expectations". I explained my expectation was only he'd get the medical care prescribed by his discharging doctor, and that we know he is in a strange place medically right now, but we just want him observed and treated with kindness. Apparently, that was a bit too much for her? She still wanted to talk about it. D.) Pay for their overpriced non 24/7 caregivers. I called placement and said I understand doing paperwork today but I have too much going on to do some ridiculous conference and tour, and that yes, she was right, this was my last pick second only to Canyon Oaks, and we just needed to secure him a safe place where he can have his caregivers. Placement felt if I spoke with admissions about it they'd understand and accommodate. The placement worker was surprised she was handing out ultimatums like that. Anyone knows with people struggling with a rare infection, having medicine reactions, and feels like the world went crazy knows always having people around they are bonded too makes the people struggling less afraid, and more likely to comply. Not only did she deny the private caregivers (licensed and all), but wanted to overcharge me for hers and then proceeded to say they don't allow 24/7 care. Um, sounds really damn suspicious to me. Scared of another lawsuit maybe? If they deny something so blatantly in the patients best interest than they are not working for the patient. They're working for themselves. Holiday Manor, I'm sorry social media has made it so easy for organization transparency but you're not going to catch more flies with strong arming and hiding. You guys knew we were in an unsavory position and that most people in our position would fold and you'd collect the big fat insurance check & do as you please, lording threats over families heads and generally being terrible isn't a good business model. Do not trust this place. Even if you have to drive to freaking long beach, do it. I've had to talk to so many admissions at many nursing homes and not one of them acted like this one. Accept responsibility for the fact **a woman died on your watch**, and show the public you can be trusted. Banishing licensed caregivers and being shady isn't going to do much for you or your poor clients.