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⭐️⭐️⭐️⭐️⭐️ FIVE-STAR REVIEW I cannot say enough about Mountain Manor Skilled Nursing Facility. My mother was originally taken to Roseville Care Center, and the conditions there were so disgusting and unacceptable that I immediately brought her home and started searching for a better option. I had visited five other facilities before choosing Mountain Manor, and none of them came close to the level of care, cleanliness, and professionalism I found here. From the moment I walked through the doors, I knew we were in the right place. The first person I met was Keith, and he was beyond helpful. Friendly, professional, and compassionate, he took the time to give me a private tour of the entire facility. His kindness alone made a stressful situation feel manageable. I also met Allison in admissions, and she was just as amazing—patient, informative, and genuinely caring. The facility itself is immaculate—clean, peaceful, and extremely well-organized. The rooms are very large, clean, and comfortable, and come with a TV, a private lamp, a nightstand, and even a private storage room. My mother absolutely loves it. And let me add—she cannot stop talking about the food. Every time I call her, she tells me how good the meals are and how well she’s being fed and cared for. I had zero hesitation leaving my mother there for treatment. The staff is absolutely incredible. They treat my mother with respect, patience, and warmth—as if she were one of their own family members. Mountain Manor has truly been a blessing to me and my family. For the first time in days, I can actually rest easy knowing my mother is safe, comfortable, and receiving excellent care. Thank you to Tiffany, Chassity, Michelle and the rest of my mom's care team at Mountain Manor for amazing care. If you need a skilled nursing facility for your loved one, Mountain Manor is the place.

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Johnny O'Neal-Watts

Mountain manners, a great place to go if you need skilled care, I’ve never been in a skilled facility before, but I took a nasty fall and ended up being transported through the VA here. It has worked out really really well. These people are professional, hard-working, and caring people. They really really take care about what do and their clients here. The food is worth it. The betting is worth it today. They check on you regularly even when you have the slightest need or problem, stuff like that. They work very hard to take care of their clients so I really appreciate it. They have Just been wonderful. Taking care and making sure that all of my needs are taken care of. Gotta give a shout out to Goldie, who took care of me most of the time that I was here as well. There is so many people that were here that are taking care of me from the nurses station to the physical therapy the occupational therapy. It’s just wonderful people.

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Karie Howard

I thought this place would be fantastic, but just like one of the other reviews they released my mother early, did not honor my POA, and let her check herself out with full blown dementia and a form filled out by them stating she can't care for herself. To top it off they released her with a person who was not in charge of her care nor did they notify me of her release. No one is ever at the front desk when you arrive and no one is monitoring the front door as a patient with dementia walked out and I had to stop him. When you call the phone rings endlessly and it is total chaos as you can't make out who or what is going on. The lady that is the case manager who does discharge is rude, unprofessional, and does not follow POAs. She tells everyone in the facility that the patients can make their own decisions even with full blown dementia. Her goal, get them out!! I would not put my loved one here at all.

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shannon cutts

My dad stayed here less than two weeks. The place is clean and the daily staff seem nice. They set a discharge date, which was too early since he lives alone. We filed an appeal, but they said his insurance denied it. According to their report he was completely fine and could take care of his basic needs. We tried everything, knowing they were discharging him to an unsafe environment. Two days after discharge, he fell, because he was not completely rehabbed. Three days after being home, he was rushed back to the hospital. All the home health employees said he was not ready to be home independently and should not have left rehab. It was Mountain Manors reports that lead to the denial of him staying another two weeks. At first they were very nice, but as soon as the insurance wouldn't pay, all their reports said he was totally fine. When I explained he was not ready, they got very mean, condescending and argumentative on the phone, and showed no compassion and saying he was choosing not getting well. No one chooses to be sick. I really liked this place, until they put the needs of the insurance over a person's life. It's not all on them, His insurance group (Hill Physicians Medical Group) and Livanta (the insurance middle man-money savers) played a big part in putting my dad's life in danger.

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Khim Mones

My dad had to stay here for a couple of weeks for rehab and I didn't think much of them at first, but looking back now I think highly of this place. They were very accommodating. My mom stayed here most nights and I bought her a reclining foldable chair and they did not complain. Facility is also super clean and does not have a funny smell. I work EMS so I've been to a few SNF and this one seems to be the best. Wooden floors = no lingering smell = easy to clean. Bathroom is clean. The staff at first took a couple of days to adjust to my dad's medications, they forgot to give him his eye drops etc but after a while they were on it. They also gave me a sandwich and beverages which was very much appreciated as I visited my dad for 4-6 hours. There were also times where I stayed past the suggested visiting hours and never got a hard time from them about it. My only complaint would be the parking. It is tiny and when it's full it could be hard to find parking on the street. But honestly most residents here never really got visited as often as I did with my dad so it wasn't a huge issue. I'd like to thank the Filipino staff that took care of my dad as well as the rest of the staff including the physical therapists. They are great and this is a great facility, highly recommend. -Craft family