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Melanie Still

My partner was sent to Golden Pavillion initially after he fractured his hip and was released from the hospital to the skilled nursing facility. When I first went to Golden Pavillion and saw the bed my partner was laying in I got horrible flashbacks from childhood when my elderly great grandmother died in a skilled nursing facility from Parkinsons and old age. I saw my partner in the bed and I lost it because I thought he would die like my great grandmother. I talked to the administrator of Golden Pavillion and she graciously had my partner moved to Golden Heights which is a smaller facility. He also had issues with some of the other residents at Golden Pavillion who didn't seem mentally stable for various reasons. Golden Heights has been taking great care of my partner and always relay messages to him when I call on days I wind up not being able to visit. He is doing physical therapy 5 days a week and he really enjoyed staying up late talking with his roommate who was there for about a month before he was discharged. My partner has a bed by a sliding glass door so he gets lots of sunshine and he was someone who hadn't been to the doctor for at least 10 years because he doesn't trust doctors. He has done a complete 180 on his opinion of doctors. He has bonded with many of the nurses and staff. He is getting really good care from Golden Heights and I want to thank the administrator of Golden Pavillion for helping him get relocated to Golden Heights. She is a very kind woman and never got upset with me when I initially didn't want my partner to be at Golden Pavillion because the beds there look like the ones my great grandmother died in when I was a small child. She was a caring consumate professional who really cares and found a great solution for me and my partner moving him to Golden Heights.

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Polly Rompel

My mom has been at Golden Heights for the past 9 months. She was first admitted for short-term rehab after a fall and hospital stay. Because of her injuries and inability to live independently, she transitioned to long-term care at Golden Heights. At first, it was a tough adjustment for her—especially since she doesn’t speak much English and is hard of hearing. But over time, with the staff’s attentive care, she has settled in. The team has always been responsive to our questions, whether by phone, email, or in person, and they show genuine concern for the residents. For our family, it brings peace of mind to see Mom gradually become comfortable in her surroundings, and we are grateful for the care she receives.

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M B (Maggie)

My young friend suffered a stroke and ended up here by the mistake of Kaiser in a nursing home where they aren’t equipped to help a stroke surviver. I was horrified to see they gave her a quarter of a room with a smaller than single bed (child’s bed): no storage - her clothing and personal things in the corner on the floor; no equipment- I had to bring her a walker. She’s been there one month. They mostly ignore her; don’t bring her to the bathroom when called; neglect her medicine; bring her food with her listed allergens and she gets one hour a day of PT. She has fallen several times bringing herself to the bathroom. She’s been there one months with no relief in sight for her betterment. She’s. Stuck in hell. I’ll take a video this week. Some staff are good. She has been bothered by male workers st night. She’s afraid on top of not getting Care and The very cramped environment. Prison is more benevolent. They know about this treatment because it is happening by their orders. I’m going to report this to the city and county.

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Nanet2u N

If possible, never place a loved one here. Although staff try their best, the facility itself is outdated. My mother has severe back pain, and the mattress she was given, had a dent in it which made it difficult for her to recover, and led me to lengthen her stay there for her recovery. I regret it, now am told they will move her to ‘long-term’ because she is past the two weeks Medicare, when she was short term. How can you recover short term from sever back pain, when you lay on a bed with a dent in the mattress?

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m dore

So far, my experience with Golden Heights has been a good experience. The staff is extremely friendly, from the front desk staff, to the CNA's, nurses and social workers. The janitors are great, making sure that the place is clean, floors, rooms, etc. The admissions/business office has been very helpful and pay attention to our concerns regarding mom's care. As a family, we have to be on top of our loved one. We visit frequently and let our mom know we are present so she does not feel alone. Get to know the staff and caseworkers, they appreciate the support. This has been a difficult transition for my mother and our family. We are still adjusting and have found that communication is key at the facility for the well being of our loved one. The staff appreciates family involvement and is highly encouraged by the Doctor's and facility. I really appreciate the staff at this facility.