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Amber Patterson

I know someone who was here recently. She has been at more than one other facility recently, and she said this was was very good, staff were very attentive, met her needs appropriately, and physical therapy was ready and eager to work with her.

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Chase

My grandfather in law spent two weeks in this facility after he broke his arm. Not only did the staff refuse to give him his essential medications, they also did not bathe him for the two weeks and did not communicate any of this to my father in law. They also didnt keep my FIL up to date the entire two weeks so we were in the dark the entire time on his health and needs.

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kathy vessels

If I could give a -10 start it would be right on the money! Horrible place! My dad had a stroke in the PT area and I yelled for a nurse, she took forever to show up. I videoed his stroke and they told me I couldn’t, I told them, oh yes I am, he has the right. I wasnt videoing anyone else. When EMT’s arrived they told them, “well he’s DNR” I told the EMT’s to take him, I wanted verification of what happened and if it’s available to be reversed. I told them I want to know what quality of life would be if he recovered.

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Ashley “Elizabeth” Slaton

First off the things that these ppl are posting on account of Windsor Elk Grove Care, are true!! It's dirty, there is little to no air flow through that place so it smells. The hallways are carpeted, and the rms are linoleum so they look disgusting & are stained from only Lord knows what at this point. !Just For Sanitary Reasons, All Flooring Should Be Linoleum! My relative called for a 'nurse' for a 1hr ½ to get help W/the potty. Finally, a 'nurse' showed up, too little too late, unfortunately. Someone though was having a good ol' time down the hall @ the 'nurses' station @ 10 p.m. from the hooteren & hollering they were doing it was someone's birthday party or something more exciting than doing their jobs. But no one else could hear anything from the sick & elderly that the 'nurses' were supposed to be taking care of @ 10 p.m. I'm all for the 'this land is my land, this land is your land' thing but when I, the voice of my sick family member who could not speak for themselves @ that moment, is not understanding you because you're now deciding to speak in a foreign language to your colleagues, apparently abt what I had just asked you. They standing next to both of us; their English was just fine, I assure you. That's just disrespectful & not classy. I've spoken with W/a few Kaiser nurses, (Kaiser is affiliated W/Windsor) upon their discharge from this place & none of them, not one has had anything even remotely nice to say abt that place. The 'nurse' didn't know how to reset the call light, located on the wall behind the beds, in the middle of the other occupant. These pictures & video were from the beginning of May so it wasn't too awfully hot outside yet but I was starting to perspire just sitting there visiting, so to know that the oscillating floor fan is the only real air circulation that the patients get is or should be an issue. The bigger air circulation 'system' you can see in the picture only circulates the air already inside the building. No open or cracked windows', why because if one of their patients were to fall out of their windows they would have a major lawsuit on their hands. The windows' should be up to code for that sort of thing. Wouldn't ya think? In fact, the only nice thing I have read or heard come from there is from the ppl who work there. The pictures say a thousand words...

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April Sullivan

They need an option to give zero stars. This place needs to be shut down. It's extremely dirty. When we arrived my Dad had been signed up with them for 2 days by the hospital. The transport was 2.5 hours late, yet when we got there they didn't have any information on my Dad and the intake nurse was MIA. There was one lady who had an RN on her tag but that is highly debatable - I told her there were registration forms I needed to sign and she didn't know where they were and said she would get the intake nurse. I waited and then she turned to me and said can I help you with something? This happened 3 times before I lost it. She was walking around saying so many things are going on right now, there was nobody around and she was just sitting at a desk. She told me they had 7 people coming in that day and I looked around and said I'm the only person at this front desk and you aren't doing anything and you don't even seem to know what is going on. My Dad's room was dirty, used gloves were on the floor, wrappers from some kind of medicine were on the floor, the sheets were stained, no pillow was provided, his dinner was there in his room when we got there which was 8pm so I had no idea how long that had been sitting there. He is bed ridden and had to go to the bathroom and we couldn't get anyone to help us, I had to ask the "RN" lady at the front desk for a plastic urinal and she looked lost. We only got someone to help when I started throwing a fit. One patient was wheeling his chair down the hallway asking a nurse to turn on this tiny oscillating fan that was attached to the wall about 8 feet up and looked like it was from the WWII era and said it only cost pennies to run it and they could afford to run the fan. There is no A/C, they had some awful portable AC unit in one of the hallways. Red flag at the door was a notice posted asking everyone to go and write 5 star reviews and then they would get a taco party. When we checked the place out earlier that day the guy giving the tour took us to the communal area where people are supposed to eat or spend time with family, there was something wet on the floor and he just looked at it and said "well that's a workers comp claim right there" and then proceeded with the rest of the tour. I highly doubt that mess will get cleaned up. This is a case of taking insurance money and I would guess the owners are using it to take a yacht cruise or something because no money is being spent on staff or the facility much less the patients.