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Dale Warren

I have read the reviews from others as they have posted about Pacific Gardens. I agree with many statements concerning the care given by some staff at PG. Some staff bring the facility down. If I were to rate the dark side of PG, I would give it a 2 star. My 5 stars are for 3 staff that my mother and I interacted with on a daily basis for over 1.5 years. The staff are nurse Ivan, CNA, Veronica and CNA, Nefertiti. They do care about each individual patient at PC. I saw that in action. I primarily review one here. Have you ever met and angel of God? Nefertiti must be one! She gave loving, genuine care to my mother. I could not enter the room of my mother without Neff coming in the room within just a few minutes to ask how I was; inform me about mom's day, and positively engage in some.way with mom. The amazing thing is that she showed this same dedication to every patient she served. My mother dearly loved Neff! They formed a bond through the loving care that Neff gave to her. Neff has a way to comfort and care for her patient as well as the patient's family members. I know she did this with every patient she so devotely serves. Through some very difficult times, Neff served my mother and gave me several fond memories of my mother's last days. I thank you for that, Neff. When others perform a job, Neff performs love. Others took the plants and flowers in my mother's room and put them where mom could not see them. Others said mom did not know they were there. They said mom could not see. Neff knew mom appreciated them! Put them where I could not see them. Neff understood and put them where we could see and remember them. Mom enjoyed them. Neff made sure mom knew they were there. Others gave up on mom. Did not make sure she drank enough during their shift. Neff made sure to hydrate mom. She made sure to connect with mom and see that mom ate the best she could. Others took the food tray without trying to see that mom ate. Neff engaged with mom. Got mom into her chair. Got mom in her chair and made sure mom had a shower at least once a week. It took a deeper dedication! Others pretended to sponge bath mom because it was the easiest. Mom loved the showers. Neff made sure, when mom asked, to be taken to the toilet, that mom was given the dignity to make that happen. Neff devotely got her out of the bed. Others ignored the request and abandoned mom and took away her dignity. Neff lovingly put lotion on mom's skin after each shower and every day. Mom's skin actually improved. That is dedication. Others said mom was too old and would die soon so it did not matter. Neff said mom needed it and enjoyed it. Neff loved. Others did a job and sometimes not very well at that. Neff sat by mom's bedside just to let her know she was loved. Others were on their cellphones, or not to be found. This took place with mom until the last day of her shift that Neff saw her. Neff took every effort to see if she could grant every request I made. Mom in her chair in the garden. My hand molded with mom's. She made sure mom was eleated in her bed and able to breath. Another did not. Smiles that Neff engaged my mom and I with. These things mom took with her. These things and others I will always remember. Neff took the time to talk to my heart when mom was gone. Others said mom was old and it was time for her to go. Neff, you understood! Others did not! I thank you, Neff. One day my mom and Neff will meet again and mom will thank you herself. Neff, you gave mom loving comfort, care and dignity. The amazing thing, too, is that you give the same to every patient you serve. Thank you again.

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Emanuel Grigsby

My wife Anita has been here for 2 years and in that time we've noticed a specific CNA by the name of Arika whom we've noticed goes above and beyond for her patients she performs her duties with a smile that warms our hearts her passion for helping others shines bright . always so very helpful if you want some water she'll go get it with a smile.

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Savetri Storoy

My mother was at this facility for several weeks. As others have stated, this place is understaffed. They don't appear to care very much about patients. My mother's blood sugar was extremely elevated, and not being addressed; which resulted in health conditions that she did not previously have. My mother also lost significant weight and was not being nourished properly. She also got a bed sore as a result of lack of care.

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Nicole Grecu

My grandpa is in this place and the staff are warm and friendly and it's kept very clean.

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Samantha Rogers

Beyond frustrated at this place. Like most nursing homes, they are severely understaffed and the workers are overworked and underpaid. It's impossible to get ahold of someone and communication is nonexistent.