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J Trow

My cousin is not being well cared for. Seems as though the staff is unavailable when called for help. We are having to go to the nurses station repeatedly. The residents are paying a very good amount of money is be well cared for until the end. If you do not have someone to watch over you they will take advantage.

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Elizabeth Charles

My husband came to here after he had a stroke. He could not walk well and had heart and kidney problems. This was a very hard time for our family. The front office staff and kitchen staff were kind and helpful. They treated us well. My husband did improve overall, and I am thankful for their care. We were sad about our experience with the walking therapist at the fitness gym. After a stroke, it is common for patients to feel tired and unmotivated. My husband struggled with motivation. Instead of kindness and patience, we felt she did not try to understand him or show empathy. Being caring and supportive is very important when helping stroke patients, and it makes a real difference in recovery. This facility helps both assisted living patients and patients who are not in assisted living. We were told by staff that assisted living patients may get more priority. We also observed that assisted living patients seemed to receive more careful and specialized therapy, many of whom were less cooperative than my husband. This felt unfair. We were paying customers and hoped for the same care and attention. After more time passed and my husband continued recovery through other therapies, he shared that his stroke affected his willingness to try. He said he received very little praise or encouragement from this therapist, while he saw her encourage other patients. This was hurtful for us. After discharge, he was able to walk again, but it required support from other therapists at a different facility who took the time to work with him, even when he was difficult or unmotivated. If someone struggles with motivation, which is very common after a stroke, it is essential for a rehab therapist to have patience and empathy. And… If a therapist cannot work with patients who struggle with motivation, it raises the question of why they would work in rehab, especially in a leadership role. We truly thank the other workers who helped us. But I hope Park Vista provides additional training on compassion and emotional support, because this is extremely important for patients and their families, whether or not they are assisted living residents

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Brian Walker

The receptionist Yolanda was wonderful, what a sweet person! All the staff there seem very nice, rooms looked clean & pretty, good smelling facility. Easy parking.

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Walter Simon

A couple of months ago, my father stayed at Park Vista, and overall his experience was mixed. Some members of the nursing staff were genuinely caring and attentive, while others did only the bare minimum, which became noticeable at times. There was one older Filipina LVN whose name I do not remember who often seemed frustrated, uninterested in being there, and bothered by any request for assistance, even when it involved basic needs such as helping my father with a brief change. The therapy manager, a middle-aged woman named Jharudee who appeared to be either Indian or Hispanic, seemed rushed, not very engaged, and often gave up on my father’s therapy sessions fairly quickly. The rest of the physical therapy staff, which included about three members, were generally good and tried to help. Beyond physical therapy, however, the therapy team as a whole was somewhat inconsistent in their support. On the positive side, Sunday, the nursing manager, was compassionate and truly did her best. The occupational therapy team, made up of two middle-aged women, were very personable and great to work with. The Asian male speech therapist was skilled and highly involved, and the younger daytime RNs consistently went above and beyond despite working in a stressful environment. The CNAs were hit or miss, but they seemed to be the busiest staff members, and we appreciated the effort many of them put in. If needed, I would consider having my father return to Park Vista, but only if I could choose the staff assigned to him. Overall, the facility is okay, with both strong and weak points

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Christalyn Richard

The staff and nurses at Park Vista truly care about the residents and their families. I appreciate the care that my Nana receives and she always says that she loves living there! She tells us that everyone is so good to her. What more could we ask for? ❤️