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sylvia mireles

We would like to take the time to recognize and say a Great Big THANK YOU to Nestor Canlas ( Case Manager at Hayward Healthcare ) You have gone above and beyond your work and helping us with my Father in Law/ Dad. Nestor, since you have started here at Hayward Healthcare, you have helped us out tremendously, in a timely manner, which means alot to Families who have loved ones in facilities like this. You got back to us with answers that we had questions too and helped us schedule our LO transportation to his Doctors appointments and back. Your a great Liasion when we had issues. We appreciate the time you took to answer our text message when you were off the clock, now that goes to show that your heart is in the right place ! We also totally appreciate your professionalism as well ! Hayward Healthcare is very lucky to have a person like you working for them ! THANK YOU NESTOR AGAIN, WE APPRECIATE AND TRUST YOU BIG TIME !!!! We would also like to Thank Leila ( Front Desk Receptionist ) From the very first day that my Father In Law ( Dad ) was admitted here (September 2025 ) Leila has been a blessing and amazing ! She saw when and since we come and visit our Father In Law ( Dad ) that we had been struggling to understand the Advanced Dementia our loved one was going through and she took the time to explain it all to us, and what we would be going through. She even shared with us her own experiences that she had with her own Father, and they were so similar, so she knew exactly how we felt and were going through. Leila took the time to answer all our questions ( And we had tons of questions ) She made us feel comfortable enough to ask and not made us feel dumb for asking any questions. My Husband told her he felt guilty leaving his Dad there. Leila made him feel comfortable after and told him that he made a good decision, since his Dad needed 24 care by a nurse. And that was something that we could not provide. LEILA YOUR THE BEST ! AND WE TRULY, TRULY APPRECIATE YOU ! YOUR AN ANGEL IN DISGUISE !!! YOUR SIMPLY THE BEST !!!!

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Laylah

My dad was a resident at The Hayward healthcare and wellness center and it was great! The Hayward healthcare wellness center looks good, It doesn’t smell bad, and the staff are very helpful. The entire staff is nice, kind, and willing to help with anything we need. I am there every day at the center and I have witness how the facility works and how the staff treat their patients. My dad was at a different facilities previously and he was treated poorly. Thankfully at the Hayward healthcare and wellness Center my dad was treated with great respect, and they did everything in their power to help my dad through his process. I am truly grateful for the Hayward healthcare and wellness center and the amazing care that my dad received while being a resident at their facility. I would like to specially thank Michael, Manuel, Cathy, Belen, and everyone else who helped my father. We had such a positive experience that we brought my aunt into this facility as well to recover from a hip surgery. She takes advantage of their activity room and my aunt participate in the activities that they offer, especially getting her nails painted! She truly enjoys to sitting outside in the patio area, and she is very grateful for the rehabilitation center as it has helped her tremendously recover from her surgery. She is also grateful for the support that she has received from her care team especially Camila, Lana, Cathy and everyone else. Thank you Hayward healthcare Center for providing my family with great care and service!

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nvzrvh

if i could give this place zero stars i would. they don’t care for their patients what so ever. they don’t pay attention to their patients and will leave them unattended for hours on end these places should feel like a home but multiple patients stated that it is nothing like a home they are getting treated very poorly and are constantly neglected if you ever have the opportunity to report this facility too Adult Protective Services (APS) i highly recommend doing so.

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DBG Howard

Initially I was unhappy when i arrived to this facility, but after a few days I realized that everyone is here to help me get better. The first few days I gave the staff a very hard time but when I realized they are only here to help me, everything got better . the staff has been wonderful. My highest regards goes to The administrator laleen, she has always listened and fulfilled my requests and helped me with what ever problems I've had and solved it. The social services celia, and Herna has worked closely to take care of needs. The nurses, rehab staff and wound care staff are extremely exceptional and provides Amazing care. The food is sometimes questionable but it's made for my diet needs. Overall I loved my stay here and everyone here is just great. For anyone that needs rehab I highly recommend this place.

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Name Unknown

I’m writing to express my deep dissatisfaction and concern regarding the current state of the large patio area. A space my family and I have long cherished for its comfort and community atmosphere. Unfortunately, what was once a welcoming environment has become nearly unbearable due to the overwhelming stench of old, molding food and the alarming influx of flies surrounding the composting planter. Ever since the facility began composting, the patio has been plagued by the persistent odor of decomposing waste. The composting bin, often left uncovered, emits a foul smell that permeates the entire area. This not only disrupts the enjoyment of residents and families who gather there, but also raises serious concerns about hygiene and pest control. The swarm of flies that now dominates the patio is both unsightly and unsanitary, making it impossible to sit outside without constant discomfort. While I understand and support sustainable practices like composting, the current implementation is clearly not working in harmony with the needs of the community. I urge the powers that be take immediate action to address this issue, whether that means relocating the composting bin, ensuring it is properly sealed, or enhancing pest management protocols. The patio should be a place of relaxation and connection, not one of disgust and avoidance. I hope they will treat this matter with the urgency and care it deserves.