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Kranthi Achanta

I am a surgeon at Washington Hospital in Fremont. I was supposed to operate on a patient at this facility and they dropped of this elderly patient at a wrong facility and left. They did not even check with the facility where they dropped off the patient if he belonged there. When I called and spoke to the supervisor Helen she was so nonchalant about it. I had a lengthy conversation with Mr. Porter who is the administrator and was informed that the mistake was with the transport company. The transport company was given the correct address for the drop off but they dropped off the patient at a different facility. It is unclear if the transport company was picked by the facility or by the patient’s insurance company. It took over two hours and numerous calls before another transport company brought him to the correct location. Once the patient did arrive at the hospital, we noticed that the patient was given blood thinners when explicit written and verbal instructions were given to stop blood thinners 5 days prior to surgery. So after all this ordeal the patient’s surgery had to cancelled and will be rescheduled for another day.

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Kingdur

Nice rehabilitation facility… food is freshly made. The room was clean… and the help was great in terms of responding to my needs as a patient; in a timely manner. There was a minor pain medication hick-up; however, when I expressed my discomforts and charges …the highly astute manager , Brian, immediately resolved my plight. Moreover, Brian took the liberty to establish new system-wide business practices to assure the balance of my sojourn was elevated to first class.

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Shalome Lee

The place was clean food wasn't good at all my mom stayed their and she mostly enjoyed the pudding or me bringing her munchies. It was hard to get help or answers. The staff was very busy and underpaid for what they were doing some were very rude and impatient. Just a few were enjoying their job. The therapist was a joke. Didn't do much just collecting a check. Wouldn't recommend at all. Someone stold my mother's reading glasses. 1 🌟

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Rhonda Rohner

Great therapy team, Ru and Nina were great motivators. Alejandra was a thorough and caring speech therapist. Ashmita was great with treating wounds. Charles was always a perfect gentlemen serving her. And she loved seeing Vivian every morning when she weighed her. The staff was helpful. I would recommend Hayward Gardens!

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Antonio Luis Guzman Sr.

Staff at Hayward Garden Acute Care provided a caring and professional environment for our Family. Cristobal and Bernardo shared a common goal. To take the best care of all of their patients. They do an outstanding job. Everyone from the receptionist to the administrative staff showed an exemplary concern for her needs. The nurses and wound care specialist played a vital part of her recovery and we will be forever grateful. Although we spent a lot of hours accompanying our loved one. We felt confident leaving. Knowing she would have compassionate care in our absent. The facility is pleasant on the inside and out. Hair dressing and personal needs are met.