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Angelica Ballesteros

Do NOT go to Hayward post accute....the neglect their patients....my mom went in for hip sugery and came out worse than ever!! Staff does not pay attention or Listen to what the patient needs..even my mothers roomate was neglegted...ao now we back at emergency after 1 day of discharge. Thet have workers there that look like they need to be admitted for PT. Only maybe about a handful of good employees there and they are the one that are overworked!

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B. Hamilton

I don’t know how people are giving this place such good reviews. My husband was there and for a week no one really cared he was unresponsive one day I was there the nurse asked me should they call 911 you’re the nurse why ask me, one day I came a nurse was in there her back to him talking on the phone, his food tray sitting there from the morning they didn’t care if he ate they would just put it there and leave, I came in the afternoon the breakfast plate was there in touched they didn’t even try to get him to eat.

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Nestor Paraiso

Aug 2025 my wife spent 2 weeks here rehabbing her appetite and strength post hospitalization. I had a list of several sites covered by our private insurance and Windsor and another higher rated site (per on-line reviews and Medicare Star rating) made my short list, so I visited both at the same time early Friday evening (Windsor first). Windsor had a large parking lot, only 2 patients per room, a nice patio area, large rehab gym, lots of staff to talk to, and several physical therapists were present and we talked about my concerns. They were helpful and genuine, so I left Windsor with a good feeling. The other higher rated site seemed like a sardine can (3 patients per room), mainly street parking, small rehab gym, and I had to search for staff. I left convinced we will do better with Windsor. I was right. My wife was treated with compassion and respect, given consistent therapy sessions, and she improved to near 100% strength and appetite within our 2 week stay. To confirm, I was at the site every day from breakfast to bed time to ensure things ran smooth for my wife and it did, but other patients who were alone seemed equally treated well. I didn't give a 5 star rating because there was some confusion between the hospital and site regarding my wife's follow up care and who needed to set it up. We fixed this, but not until several back & forth. Overall, my wife had a good stay and we're glad we chose Windsor. I strongly suggest you personally visit a site before you commit.

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This review is for the staff members with whom we interacted frequently, who are very helpful and subject matter expert. Thank you for your kindness, dedication and excellent care. Your compassion and positive attitude make a real difference for the elderly family member at the facility during their stay.

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Shannon Devine

I do not recommend this facility. My mom is currently here and the level of care is very concerning. The building and rooms are not kept clean, and it feels neglected. They are clearly understaffed—basic needs such as assistance with going to the bathroom or even getting a glass of water are often ignored for long periods of time. She was promised regular therapy as part of her care plan, but it has not been provided as expected. Families trust facilities like this to treat their loved ones with dignity, respect, and adequate care, and unfortunately, this has not been our experience. I truly hope management takes these concerns seriously, hires adequate staff, and improves both cleanliness and patient support, because residents here deserve far better than what they are currently receiving.