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Rosie Garcia

My father was a resident here after he suffered a stroke. I was notified that he was being transported to the ER department at a nearby hospital. When I spoke to the hospital staff, they informed me he had a severe case of pneumonia that should have been addressed much sooner by the facility. My father passed away 5 days later at this facility due to complications of severe pneumonia. Heart breaking in itself. I arranged his aftercare but was contacted one week later by the mortuary and was told the physician at this facility refused to sign his cause of death certificate and therefore they could not by law process his body for services. My dad had been laying in a mortuary for 8 days due to the negligence on this facilities part. I had to call multiple times to inquire as to why this was not done. Never heard back from a doctor. Here I am 11 days after my father has passed away and I still cannot get him to rest peacefully. I am livid and disgusted with every angle of care at this facility. Please never trust the care of this facility. Absolutely horrible. My father may still be alive of they had gotten him treated for an upper respiratory Infection sooner. Your loved ones deserve better than what they have to offer.

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Bruce Nelson

I want to add a few more thank yous to my first post , I had a wonderful respiratory therapist named Stephanie who always made sure I had water and filters for my CPAP! And all my CNA s were great especially Mrs Vasquez and Cat, going out of their way to make sure I had what I needed for the day! And I am very thankful for Jasmine and Nathaniel for helping me get my balance therapy and strength training. Thanks Bernadette for always remembering what Meds I needed at night. I wish I could remember Every ones names that helped me so much to make my stay at Highland Palms enjoyable. And thanks to Pastor Anthony and his faithful wife for serving us the Bread of life every week! God Bless you all! Bruce

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Bruce Nelson

I was sent to Highland Palms by the VA in Loma Linda. My stay here has been great, no complaints. The staff are all very kind and make sure you have what you need. The kitchen provides healthy food that is made according to your dietary needs. The rooms are roomy and nicely decorated, with your own patio and bathroom. They are accommodating to your guest and provide a nice patio to visit with them. The rehab and therapy room are freshly remodeled and staffed with professional therapist and modern equipment. I Would like to thank all the staff for how kind they were to me and made my visit pleasant, even though I had to stay longer than I anticipated but they made sure I was ready for discharge. If I were to mention names of people that made my stay special I would like to thank the recreation staff Maria and Audrey who always made activities and snacks like home including fresh popcorn and special cookies and board games and movies. Thank you Angela for making me walk everyday. And thank you Evelyn for keeping me shaved while I was there. And last but not least, thanks to Samantha for keeping my room clean and sanitized. All the nurses deserve a big thanks for making sure I received all my meds and other needs. Thank you Highland Palms for everything you did for me! Bruce

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Marcella Sanchez

The entire staff was great to me.Stayed there for physical therapy for 100 days. The nurse that stood out the most was Bernadette and Jose. Their are multiple CNAs that stood out Kyler Leann Jenevive Austin Jamir Kyla Alexis Chris Michael Leslie and Makyla. Activity directer Audry and Mari knew how to make everyones stay entertained. I definitely recommend this spot for short term therapy. Dion S 403a June21 thru September 28 5 stars thank you for such a positive and productive time with you all

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Erick Jaimez

First; my opinion is based on our personal experience, my mother stayed there for 3 weeks after her surgery. My respects to any others who had commented about this place. Here we go: The facilities: Very clean and organized. The cleaning crew work all day long from room to room making sure it’s clean and disinfected. The personnel: They all very very nice and always asking us if everything was fine. They really care about my mother’s well being. The nurses: They travel with medicine carts giving all the patients their meds making sure they all get them on time. Social Services: Always looking up for my mother benefits and what ever she needed for and after the stay. The therapy crew have all they need to keep in shape the patients plus their proper therapy as needed depending on their situation. Thank you to everyone GOD bless you all. Special thanks to: Damian, Chloe, Enedina, Amri , Mimi, Laura, and many others. We are very happy with your service and honestly…”your patience”. I know is hard to deal with elders specially when they are grouchy and restless.