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Kristina Kuizon

The team have come a long way and still working on positive changes. I am happy to know that the staff will listen to concerns. Laguna Hills Health and Rehab Center is a beautiful center with the right TLC.

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Dmitry Kiskatchi

I want to express my great appreciation for all personell working in this facility who provide great care for my mom who has resided here for many years. My special thanks I want to address to Facility Administrator Kyle for his great leadership skills, kitchen manager Jesus Ramirez for providing nutritional drinks support. Also, my big thanks to Cecilia, Natasha, Eva and Nemaja. Nemaja is doing a great job for leg treatment for my mom. Recently I was indroduced to Nicole, new Director of Activities. She is doing amazing job by providing intertainment for residents to make them feel happy. All people are professional and work as a Team.

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Mohammad Mardeban

I have been living here for almost four years, and so far, not been impressed with the level of professionalism of most staff at all. I have well over 35 Years of retail business management experience and I could tell when a business is operating well. One very, very important item that gets violated by the staff here at all times is, *SANITIZATION*. The way it gets violated is that most CNAs (certified nurse assistants) unlike their training, use only one set of gloves to clean a non-functional patient (almost 80% of residents) and in the process, she or he touch all door handles, sink faucets, &, etc. By doing that, they spread the Germs all over the place. This facility is operating with only six double showers, which makes it in violation of the city hall of Laguna Hills, the planning department. Because the base of the beds per person was approved for seven double showers at the time of issuing permits for the building, One double shower(#6) has been used for the storage of some files and Equipment. Recently I have seen that the CNAs are using the same towels to clean faces with! Now cleaning the patient's bottom too, FOR THAT THEY WERE USING A SMALL SOFT DISPOSABLE WHIPPS, but not anymore, it’s a new program to cut the EXPENSES further, it’s against Morality in any aspects of life. Our insurance pays their main office whatever they are asking for plus the COLA (cost of living adjustment) in exchange for a decent service! But still some of the staff here try to *Bully* some patients like, this here is the community’s soup kitchen and they are working as volunteers for free. The New Administrator * Mr, KYLE * Started Working Here in February 2025 as an Administrator and so far he has done a lot, for both, the residents and also for the Corporate office by working very hard/very late hours, to get things straight and in line. A few months ago I had to explain to my family that I was not living in a Mental Institution. Because every time they call me during the day and or the night, they could hear a very loud human voice shouting and screaming, HELP ME, HELP ME… At first, the person responsible for all the noises was a lady living there named Ms. Barbara P……… which after almost four years she was finally moved out by the end of October 2024(last year). and now a man is living in the same room and now he makes the very same noise as she did. Some Nurses and CNAs call that, The Haunted and Cursed room. Management knows everything but hasn't done anything yet. I am sure there are some very good and reliable employees working here, I have seen a few very good ones that I could name: Mrs *Yesenia* in the Admission office, She is a very charming person, is extremely compassionate and professional towards whoever comes to her office, which makes her a very respectable and reliable employee. Nurses, Maggie, Leslie, Grace, April, Flora, Alexs & Ashly, are all have good attitudes and are very compassionate with their patients. One of the ADNs (assistant directors of nursing) worth noticing is a young lady named “Mrs, Mandeep”. In general, she assumes a strong sense of responsibility toward everyone here, whether patients/residents or visitors. *She is an asset to any organization*. Mrs, Annabeth, is a very nice nurse and always willing to help. No matter what the subject is! she can always reasonably resolve it without any fussing, instead she has a smile on her face. Miss Reaiah, DSD, & her associates Wendy and Alex are very nice & professional, and polite with all people who come to them with a Request. Mrs, Erica is a very charming nurse & is compassionate and polite toward all the patients & visitors. Mrs, Robin is a social worker, she is very nice and very polite, very helpful. Ms, Samara, & Mr, Luis are by far the best CNAs and are well worth a Recognition. Two departments here are operating well. Supervisors: 1- Mr, Carlos in the housekeeping department and his very hard-working staff. 2 - Mr, Jesus in Culinary (kitchen) and his assistant, Shown, and their very dedicated staff. Regards: MBM.

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Mitra Kilburn

I have never encountered a nurse as truly caring, compassionate, and attentive as my mother’s nurse, Maggie. From the very first day, she treated my mom not just as a patient, but as a human being deserving of dignity, comfort, and kindness. Maggie was not only kind to my mom until her last breath on this earth, but I also witnessed her remarkable love and care toward other patients. Over all these years, it was truly moving to see the consistency of her compassion and how different her care was compared to others. During an incredibly difficult and emotional time for our family, Maggie’s presence brought us peace and reassurance. She was always gentle, patient, and attentive, taking the time to listen, explain, and comfort not only my mother, but our entire family as well. Her compassion went far beyond her job description. It was clear that her care came from the heart, and that kind of dedication is rare. We will forever be grateful for the love, respect, and dignity she showed my mom. Maggie is truly a blessing and an exceptional nurse.

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Shauhna Feitlin

This facility is so poorly run. The nurses are overworked and look sad. Such a depressing place. My father in law was suffering with sepsis and none of the staff knew he was sick. We called 911. He ended up in the ICU