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Nayeon Yoo

Recently my mom had to be admitted to the nursing home for rehabilitation. I visited her every day, and I could see just how much the staff cared about their job and their patients. The CNAs were especially amazing, and they kept on top of their duties. I know it's their work, but I could tell that they truly cared for my mom. The therapists were exceptional as well, and were very encouraging and supportive, according to my mom. All the utilities were clean- the bathrooms, the terrace, and of course, the patient's room. I could tell a lot of care was given to the nursing home. She is getting discharged tomorrow and has already started telling me that as much as she wants to go home, she also will miss Alcott's hospitality.

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Jeong Won

Our church visited Alcott Rehabilitation Center to see two seniors currently staying there. We came with an official printed list from our church office and brought small gifts for each elder. However, the front desk staff said they “couldn’t provide room numbers due to policy.” Even when we already had a room number for one elder, they only told us, “That person is not there.” For the other elder, we didn’t have the room number and kindly asked for help, but we were told to “ask the family directly.” ⠀ We understand and respect the facility’s rules. However, the way we were treated felt cold and unwelcoming, especially considering that we came in good faith to visit elders who may not have other visitors. What was even more disappointing was that a staff member who spoke our language (Korean) seemed more unfriendly than expected. As someone working closely with seniors, a little more warmth and compassion would have made a big difference.

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Olive Lee

Four years ago, my mother passed away alone at Alcott Rehabilitation Hospital during the COVID-19 pandemic. On the morning she died, around seven a.m., I had a vivid dream where my mother warmly embraced me. Feeling something was wrong, I immediately called the hospital to ask about her condition. They told me only that she wasn’t doing well, giving no details. It wasn’t until around two-thirty that afternoon that the hospital called me back, saying she was close to death and urging me to come quickly. When I arrived, I was devastated to find my mother had already passed away hours earlier. Her body was cold and discolored — she had clearly died that morning, the same time I had the dream — but the hospital lied about the timing. The staff’s cold and indifferent behavior added to my grief. I was forced to wear full protective gear just to see her, and a nurse coldly asked, “When will you remove the body? We can’t keep it here long,” showing a shocking lack of respect. Later, after I shared my experience publicly, the hospital director initially apologized, but then personally threatened me, saying that if I ever posted a similar review again, their legal team would come after me. Alcott Rehabilitation Hospital failed in both care and compassion. Their negligence and callousness caused our family unnecessary pain. If you truly love your parents or loved ones, never entrust them to such a hospital — a place that treats people like this is no place for a human being. I share this story to warn others and demand accountability. Families deserve honesty, empathy, and respect — all of which were sadly missing here. ***************************************************************** Update (in response to the facility’s public reply): After I posted this review, the facility left the similar message they leave under other one-star reviews, asking me to contact them privately. Let me be clear — I have no desire to speak with you privately. Everything I experienced is written right here. If you truly cared about accountability and compassion, you would’ve acted when it mattered — when my mother was alive, when she was dying alone, and when I needed answers. And if your plan is to do what you did last time — pretend to apologize just to lure me into the facility, sit me down alone in a quiet room, and then threaten me with “your legal team coming after me” if I ever speak up again — don’t bother. That experience was terrifying and deeply disturbing, and I haven’t forgotten it. I will not have any private discussions with you now or in the future. I’m simply telling the truth about what happened, and I won’t be silenced by fear or intimidation.

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David Zugman

Alcott Rehabilitation Hospital was so caring and attentive to my father-in-law. They made his last days easier on him and the whole family. I cannot imagine a better place for this most difficult time. The staff was respectful and compassionate at every step. They have my eternal gratitude.

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Gina

This nursing home is a heartless place. The nurses are consistently rude and dismissive, showing a shocking lack of compassion. Paging for help is a waste of time; expect long waits and blatant neglect. Patients are left in soiled clothes or with unattended injuries, demonstrating a complete disregard for their well-being. Avoid this facility at all costs if you care about your loved ones.