S

Sydney Noriega

Horrible nursing home. They didn’t realize that my grandpa had no blood circulation in his legs for 48 hours! And they didn’t know that he was bleeding. Really weird and suspicious Right? They don’t take action until it’s becomes worse and serious. The nurses there suck. When I was visiting my grandpa there were patients screaming for help and nobody came to help the patient. They don’t care about them. Three patients died in a week.

N

Natasha Karabalin

Dangerous place. My dad was sent there from the hospital for rehab/ PT. Physical therapy would barely stop by and leave because he was drowsy. He kept getting worse. Staff “lost” his phone charger and refused to replace it so they cut off his communication. The physician there prescribed him an appetite stimulant (without disclosing to the family) that worsens seizures and sure enough he was having a seizure when I visited him. No one on the staff even noticed or acknowledged that. On top of that and extremely restrictive visitation policy one of the staff came to work with Covid and my dad got sick. The nurses kept telling me that he was asymptomatic but when I visited he was coughing quite a bit and ended up hospitalized. After discharge from the hospital I insisted that he be transferred to a different facility but was getting a lot of pressure to return to the same place. They called me and tried to convince me to come back. I am glad we didn’t.

S

Sacha Padilla

I have never met a more apathetic staff. My father was admitted after a month hospital stay unable to even get out of bed. His pain level was at a constant 10 most of the day. It took over a week for him to get adequate pain medication, physical therapy was spotty and after just 5 days of PT he was discharged because he had only made it out of bed once and they expected him to be walking after only 15 minutes a day of exercise a day. When I complained, he was moved to a room with a deaf person who had TV on 24 g hours a day at full volume. So that made the other patient in room tell every time he was on the phone which was often. They also moved him to the window, knowing he is photosensitive and cannot tolerate bright light or loud noise. It was absolute hell for four days with no PT, so I brought him home, although he was definitely not ready for that. However, Briar Oak made sure that my dad knows he would not be getting better then me re. They are understaffed and patients are left sitting in their own feces for over three hours. The management is so far removed, You can never speak with them. The nurses actually get angry when asked to do their job. Patients are just commodities.

K

Kristine Franco

My father was here over 10 years ago. He was admitted following a need for speech therapy following a GT placement and needed physical therapy as well. All the filipino staff and all caregivers and speech therapy got him well enough to pass his swallow tests and eat properly. He was discharged home 3 months later. I did hire a private caregiver to look after him during the day since I know how nursing homes can be.

M

Miriam Rodriguez

Worst place to send ur loved ones. Director Paula and social worker Marisela have the worst customer service ever. They claim to help and they dont. When u call the nurse for help they take 1 hr and they wont provide assistance when taking someone to the restroom. Therapy was not given to my dad until almost 1 week later and thats because my dad spoke up, and what a coincidence that within 1 week they wanted to discharge him because we started bringing it to their attention that they werent doing theyre job. They claimed he was doing so well that he didnt need to be there. And after that it was a whole dilemma with them. Also, my dads wound was oozing and they were planning on not doing anything. I requested a transfer and they didnt wanna transfer him. Therapy is not given when it should be and they delay it to keep charging the insurance. The main doctor for my dad never showed his face. Paula thinks that just because she has a title that makes her superior. Marisela i thought was different but no they just tell u they will help but only to shut u up. Marisela said ill call u back for ur dads medical equipment and its been 2 weeks since he was discharged and the day he was going to be discharged the paperwork was not ready my dad had to speak up and i spoke up for him as well otherwise he would have had to stay there till after thanksgiving. It seems i had to do the work for them i had to call the insurance, my dads doctor for a referral and prescription and waste time of what they should have done in the first place. I emailed Paula and called her 1 week ago and she has not responded they had told me she was in but not available to talk to me. Ive left Marisela messages and at one point they said she was gone for the day at 1 p.m. ha i thought that was funny. I had told Paula before that the reviews for this place r bad and she gave me some lame excuse. I said if people were happy with this place they would write good things. I could go on and on with more bad customer service at this place but its not enough to post all. This place should be looked at and inspected. People are smoking outside and one patient i saw smoking marijuana inside the facility. I wasnt going to post anything but i said if i dont speak up and post then people will continue to take their loved ones there.