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Elsa Caceres

DO NOT place your loved one at Infinity Care. This facility should be investigated. Under Valery, the Director of Nursing, staff behavior toward dementia patients is appalling. Nurses argue with residents who have dementia, discard personal belongings (including my mother’s arts and crafts), then deny it and claim she imagined it. This is not care — it is cruel gaslighting of a cognitively impaired person. Staff have openly mocked my mother. When I demanded professionalism, I was met with lies and deflection, not accountability. Despite multiple complaints, Valery remains in place and appears far more invested in insulting, belittling, and disparaging families than managing her staff or protecting residents. There is zero oversight. The owner installed his son in leadership, ensuring complaints go nowhere. Staff also cross boundaries, intruding into private family matters and shaming relatives for supposed lack of visits — which is both false and completely inappropriate. Meanwhile, basic quality-of-life needs are neglected. Fresh fruit deliveries and simple comforts are delayed or withheld, while staff find time to gossip, mock residents, and retaliate against families who speak up. If your loved one has dementia and cannot advocate for themselves, this is not a safe place. Infinity Care shows a systemic failure of leadership, ethics, and compassion. Save yourself the heartbreak — do not send anyone you love here.

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Agavni Kyundibekyan

The nurses and staff at this nursing home took such great care of my grandpa. They were kind, patient, and always made sure he felt comfortable and respected. We were really touched by how attentive they were not just to his medical needs, but also to his emotional well-being. It gave our family peace of mind knowing he was in such good hands. We're so grateful for their compassion and professionalism. Thank you so so much! 🙏🏻

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H G.

Every staff/ nurse here is wonderful! I had a grandparent here and our family never had a complaint. The nurses were on top of everything that we needed for my grandmother! Thank you guys!!

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Sue A

I wish the experience at this facility would be great, however it was subpar at its best. My father, MA, was a resident at OP facility around June 2021. During his stay, I have informed numerous times to Alma and Matthew regarding my dad care, which were completely ignored. I have addressed concerns about my dad room smelling like urine to some staff members not wearing a mask. We are in a state of a pandemic, knowing that they have elderly residents with preexisting conditions, but yet they dont care. Due to their negligence, I received a call from Alma to advice me that my father tested positive for Covid19 and was transferred to a local hospital. Unfortunately, my father passed away due to Covid19. OP quickly placed blame on the dialysis center for my father getting COVID. I personally know that is not true as I have been at that dialysis center and every staff member had n95 mask, gloves, scrubs, face shield, everything! However, Infinity Care staff, that's a another sad story. I hold Infinity Care of East Los Angeles responsible for my father death, for not enforcing their staff to be fully mask AT ALL TIMES as well as medical negligence. You failed to care and protect a patient at your facility and I will be filing a complaint with LA County of Public Health as well as looking into filing a Medical Mal/Wrongful Death lawsuit for their illegal med practices. For anyone who has a loved one at Infinity Care or is considering, I can only say what I went thru with this hospice and the result. But please, consider other facilities if possible. If not, please watch over your loved one, make sure you ask as many questions as you like as well as asking your loved one about their daily treatment and care coming from their staff. Demand their staff to wear a mask around their patients and your loved ones. Unfortunately, due to CA COVID 19 Immunity for Healthcare Providers, my medical malpractice claim against this place is paused. Laws Change including SOL. Don't forget that Infinity! 0 STARS!

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Vanessa Moreno

This place is ugly, smell really bad and the food is terrible...I visited a friend's mom lots of times and always ask me for food or clothes. The nurses are negligent and don't care about the seniors. Somebody should complaint and send investigators or the news to tell everybody the abuses and negligent workers here.