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Dannette Montague

This place is awful. I've been waiting four months to get physical therapy and they blame it on insurance. It's not insurance. It's them not knowing how to complete the paperwork so it gets approved quickly. Next I sent my clothes to laundry and not all the items are returned and it's a week later. Why can't your items be returned within 24 hours? It's not hard. I file a grievance with the administration staff and nothing. That is probably why the state gave them a one star rating. ONE STAR FROM THE STATE. Day to day care is okay but administration one star.

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Cynthia

I have it one star as you must mark one. I wouldn’t know where to begin, but NEVER send a loved one there. And once u get there, they don’t let you out!! My son had to call them and rain holy hell down upon them. Then he called for transport back to Cedars Sinai Hospital. It’s dirty and dingy looking. There’s staff members walking all around but if u ring the old school nurses button, you’ll wait for over 2 hours. They had my medication but only gave me one dose and none of another. They bilked my insurance and technically, it’s mine. They were supposed to give it to me but refused. So they’re committing Medi-Care fraud and I’ll be reporting them to every agency. I worked for the Pridential prior to getting majorly screws up from a major back fusion. So I know who to call and how to handle this moving forward. Someone has to be a voice for the many in there that prob don’t have visitors. I’ll be there voice. There was a lively employee playing games outside my room on the patio, so there’s that as a positive and the food was home cooked delicious looking meals. I wouldn’t eat them though. So my point is this: no human being deserves to live out there last years in a dump like that. I was supposed to be in a transitional care unit for PT. Their gym….lmao, there were weights. The young man that came in to c me from pt, was a lovely young man. He should be running that place

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Mary Castro

I have my mother in this facility for 2yrs and 5 months.the beginning was great my mom is improved so much with the care of the nurse in the sub acute station. But it was an on and off complaining to see over here I had to leave my job for 3 months just to make sure she was observed I was at the facility every other day.after I went back to work it got worse she had blisters, bruises,she even took off her breathing tube multiple times due to itching nasty and a bad smell came out of her throat.she is now in a different area of the facility were the nurse probably only see them once a day. She is always dirty, breath smell horrible, she has multiple blankets and personal items were stollen even her fan that was bought with our money is missing and we have asked multiple times for it and it has been told to us by nurses that a manager has it in there office. I have been asking to transfer her out to a closes facility to us and they keep ignoring us this facility has seen over 3 management changes since my mom been here.And it is still the same. Please make sure you check were your loved ones are placed before you sign any paperwork. I made the mistake of not making sure this place was safe.

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Fabiola

I am writing this review to share my personal experience and not to defame anyone. My purpose is to prevent others from going through the horror that we experienced a couple months ago. My dad went in here to get PT and regain strength in his legs. Unfortunately, the staff neglected my father and he passed away only 5 hours after being in their care. When my father passed, they left him sitting there, full of blood, for over two hours. We walked in to SEE HIM like that. The staff claimed they were waiting for the cops, but the cops had been there for a while. Not to mention that they ignored our attempts to try to talk to them and ask HOW MY DAD DIED. It wasn’t until 9 days after his death that their manager reached out and left voicemails offering flowers and her condolences. I am leaving this review because although I cannot bring my father back, I CAN prevent others from experiencing and going through what my family did. Do not send your loved ones here. It’s a terrible place. If this is the only place near you that accepts Medical or Medicare, find a different one.

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jessica edwards

I would give them a five star but due to the fact that they never replaced my mom‘s TV I have been asking them to for two weeks I gave them four (tv never turned on and was broken and she stared at curtains 24/7). Other than that the lady at the front desk is absolutely amazing. The case managers are amazing. The physical therapy team goes above and beyond and they alone deserve a five star. My mom has been to other nursing homes during her recovery of her stroke and this one by far is the best. I cannot say enough about how amazing these people were. The nursing staff I can’t say too much about but the people I listed above went above and beyond for me and my mother. Very very clean place as well.