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Maya Mnoyan

I recently visited Ararat Nursing Home in Mission Hills for professional marketing outreach, and my first impression was extremely positive. The building and exterior are beautiful, very well-maintained, and give a high-end, welcoming impression. Everything looked clean, organized, and professionally done. However, unfortunately, my experience changed completely once I entered and approached the front desk. After introducing myself professionally and requesting to speak with the social workers to briefly share information about my home health agency, I was met with a very unprofessional response from the front desk staff member (I believe her name was Naira). Instead of simply assisting with redirection or notifying the appropriate department, I was told that “people like you come here more than a hundred times a day,” and that she would just leave the information without contacting anyone directly. The tone and wording were dismissive and inappropriate. Front desk staff are meant to guide and redirect visitors, not decide on behalf of social workers or discharge planners who should or should not be contacted. This interaction was very disappointing and completely overshadowed the excellent first impression I had of the facility. I have visited many healthcare facilities in my line of work, and I have never experienced this type of response at the front desk. I hope management will address this, as professionalism at the front desk is critical to maintaining the high standard that the facility’s appearance suggests.

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Cloud Ink

We went to this place to check it out for my mother and everything is about first impressions and this place gave us a negative one from the front desk rudeness to the lady supervisor margarita kechichian . I felt like I was in a jungle. Not Pleasant and they told us only 2 hours we can see our parents because is not a party time to stay there all day. There is nothing processional about this place . Staff are rude. Feel sorry for the residents, may be something going on that they don’t let people to stay with love once cause they are hiding something 🤷‍♀️

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Jenny Diaz

I'm very happy to say this is a great place for your loved ones to be taken care of. I have witnessed very caring nurses and cna's during my visits they have a caring and loving heart. I'm very grateful for all they do.

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Dan Dell

This is a great facility with nurses and Cnas that care about the patients and treat them very well. My father-in-law lived there 5 years and did very well. We were very happy with his care.

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Arthur K

My dad has been at the facility for several years now. I visit him on occasion at various hours. He looks very well taken care of, as do the other residents. He is still alive because he is there, otherwise he could not get anywhere near the level of care he gets at Ararat. The food is healthy, people are nice, and I am glad he is there because its given us time to make up for lost years. Thank you Ararat home and staff.