K

Kady Wilson

Windsor Gardens is a much nicer facility than the places my dad has been before. It is clean and the staff is friendly and attentive. Carmen Gomez, the Director of Buisness Development, has made his transition to this facility easy. She is very kind to him, attentive to his needs, and even went to visit him in the hospital when he wasn't even at the facility for two weeks. She has also been very kind and helpful with me. She took care of getting him moved into the facility, as well as getting him set up with hospice care. She is always available to talk and answer any questions I have. After having to take care of things for my dad for over a year, such as healthcare and finances, I don't have to worry about it anymore. I can focus on being a daughter instead of a caretaker. This facility, especially working with Carmen, has been very helpful and comforting knowing my dad will be taken well taken care of.

I

Isa Vazquez

My experience with Windsor Garden has been mixed. While I recognize the effort of some staff members, communication has been a consistent challenge. When I try to speak with nurses or other staff, I often do not receive clear answers regarding my aunt’s condition. Judith has been the person who has consistently helped me by providing information and assisting me whenever I had concerns about my aunt’s care. Calling the facility has been very difficult—many times no one answers, and when I am finally transferred to another extension, the call goes unanswered. This lack of communication is very concerning, as families depend on timely and clear information about their loved ones’ well-being.

R

Raymond C.

Worst facility and management ever. My mom has been staying here for a pretty long time now and they keep giving her this one specific guy cna named "Paul guerrero" which is laziest cna that I have ever seen. He always leaves my mom's diaper soaking wet and no matter how many time I talk to the management about his laziness they are not doing anything at all. He's still there and they still keep giving him my mother's room. It just shows you how scared the management to fire someone their own race. This has been going on for MONTHS now. I'm really close on taking legal actions against this place just to teach them a lesson.

M

Miguel Trucker

My mother was here at Windsor gardens and received great service from staff. Great enthusiasm especially from RNAs Veronica and Alan that always cheered up my mom and other patients with great attitude and energy and my mom was always happy to see them. I would give it 5 stars if the rest of the staff were like them.

B

bowser wowser

The administrator himself is fake and will only show a smile just to get your family members admitted. Worst facility ever. For both the residents and the workers. The administrator has no idea what the CNA's (the workers who care and clean your family members) do. Which in my opinion says a lot about his character and the kind of person he is when it comes to running the place. My family members would not be safe here, constantly neglected but don't worry, he won't blame it on the lack of CNAs hired or the disorganized manner his nurses are either. Office will all blame it on the CNAS themselves because of course, everyone there expects the nurses and nursing assistants to split their bodies in half and do more labor than paid. The administrator is my main concern. Worst admin EVER! He raises his voice and has the shortest patience ever. Do NOT take your family here.