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Jacob Laan

The place is clean. The food the patient is eating is good too. The staffs are very accommodating. It is a nice visit. We appreciate it.

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Richard de Leon

Some people usually ask would you take your parent where you work. I'd say Yes! Yes! Yes!. The staff especially the ones who provide direct care are awesome. They know their patients well. Medication Nurses. May, Ramon, and Mildred, Maria have been in the facility for years and really care abt their patients. The food is great specially when herbed chicken and beef stroganoff is served. 😋 Rooms are adequate. Its not hotel accomodation. But enough for our needs to heal an recover. Rehab department. They are the best. Led by Michelle the DOR. Were able to answer our questions and got my dad back on his feet. Administration is approchable and listens to concerns. Xavier administrator and Norma asst Administrator acts on all concrrns in timely manner. If my mom needs to be admitted wil i send her here? My answ3r will be a resounding YES!

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SLP Site

Awful place. Don't leave your loved one there unless you want to hear them crying. The staff will sometimes take 45 minutes to help somebody go to the bathroom. I'm pretty sure the little buzzers that ring the nurse don't go anywhere because nobody ever comes. I go to the desk and ask for someone still no one shows up and the staff is rude

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Ginger Hawman

My loved one stayed here and it was a negative experience. The communication, attentiveness, and overall level of care were far below what Is expected for a patient. Always understaffed, poorly managed, it was common to have patients calling out for help, their help buttons pushed, lighting up at the nursing station along with beeping alarms and no urgency in response time Throughout his stay, I had to schedule repeated meetings, make frequent phone calls, & send many emails because of ongoing issues. There were multiple hospitalizations as well. One significant incident, he was given solid food when he was supposed to be on pureed food only. He ended up choking & having a seizure that they timed at 7 minutes. He had to be hospitalized for several weeks because of this. On several ER visits, Dr’s told me that he arrived in a dirty and uncared for way which concerned them There were also occasions when he appeared heavily sedated despite my requests that sedation be avoided. What transpired this last month has me angry beyond belief and has me concerned for the other patients. It started when he was once again hospitalized, this time for pneumonia. The hospital said he arrived in critical condition and was immediately taken to the ICU. He ended up being in there for over a month as the Dr’s worked hard to save his life and get him well again. When he was released, I begged the Rehabilitation Center to take care of him properly, to not let him get pneumonia again and to check on him regularly. This of course didn’t happen. He was put in the back of a 3 person room and curtains closed. Nurses walking by wouldn’t even see him when he needed help. He has use of one arm and his table with his needed items (water, the “I need help button”, his food when brought to him), was all placed on the opposite side where he couldn’t reach them. I asked to have it moved. I waited and waited for someone to come move until visiting hours ended. Before I left I reminded them that it still needed to be done. The next day i go to find the same thing. Curtains closed, table not moved. I could not rearrange the bed and equipment myself to get the table on his correct side so I asked again, I waited and waited. After over an hour i asked again for help and again i waited and waited. Finally, I called a friend who had to come help me move it. I went every day and every day I had to remind them of the Dr's orders which were to make sure he was given oxygen and breathing treatments. I wrote to administration and expressed my concerns. No action was taken. I wrote them again and also told them that his cough was coming back and he needed his breathing treatments. no action was taken. 6 weeks later he was again rushed to the hospital at the last minute. Except this time he couldn’t be saved. It was too late and he passed away at the hospital. When I informed the facility that he had passed away and why he passed away. I was told I “could have hired someone to watch over him.” Basically saying, -yes we know we don’t do a good job, and nothing is going to change with that, so if you want your loved one to live you should’ve hired someone from outside the facility. This is a man who loved life, he fought to live after his double stroke even when it was thought he wouldn’t make it. He did make it, despite the lack of care and neglect and he had a smile for me every single day. I know he would still be here if not for the administration’s refusal to care. Xavier Esquivel, Administrator and CEO, is the one in charge and the one I hold responsible. Looking back, I wish I had researched more thoroughly. I later found information that if I had known, I would have never stepped foot in this place. If you are thinking of bringing a loved one here, I would strongly suggest you do a thorough research because they are red flagged. I recommend that you dont even consider this place at all

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bee breezy

My mom was not even there 24 hours and passed away my other parent was stuck here two years ago and passed away from a infection of the heart although she was telling them that she was feeling sick they waited four days to take her to the hospital. I would never bring anyone to this Rehab. It’s no wonder they changed their name, but it’s still going to be country villa.