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Help Them

abusive, dishonest and simply cruel. My family member is being treated at hospital for broken bones (including a broken leg), head wounds, neck injury, skin wounds and abrasions. They broke their leg pinning them to the bed by hand (claiming they were searching them) they were also dropped from a lift and flung from their wheelchair over 3 times and the staff refused to even get them x-rays or a CT scan. We are so lucky they are not dead, thank God. Please don't send your family here, it could be very well be the death of them. EDIT: it is absolutely a reflection of the care received at this facility, their new administrator is cruel for the sake of it as well as a good few of the nurses. Not to mention the absolutely disgusting mess the kitchen is in. It is a JERICHO standerd of care to not report injury's which has led to deaths, one of which I personally witnessed at one of their other facilities, again was a fall the man's entire side oh his skull swelled to 3 or 4 times its normal size and entirely blue they didn't do any imaging then either and Ron was dead within 3 day's from a brain bleed

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Tamara Straughn

My father was accepted for a 5 day HOSPICE respite yesterday & today this facility refused him. No reason. Absolutely unacceptable. I should have looked at the reviews first. Glad I'm not placing him there.

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chase silverio

My grandmother had a very rude nurse hope you don’t get her named stay she was so bad we had to move my grandmother out of the facility to another one also most of the nurses have a really hard time speaking English which is why they had such a hard time communicating

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lynda bodine

Upon arrival at Majestic Mountain Care Center, we encountered severe neglect of hygiene—no toothbrush or basic cleanliness for days. The facility was unsanitary, and other residents were so frustrated they were throwing trays on the floor. Staff were disorganized, often dishonest, and family members had to handle tasks themselves. Despite their claims of being wound care and rehab specialists, they had only one doctor visiting weekly and did not meet the legal requirement for registered nurses. This led to a chaotic, distressing experience, with broken promises and poor care. After departure, they continued to harass us. I strongly advise against trusting their advertised services. Please please please dont send your loved ones there.

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Dave McLean

My brother is currently a resident there. My interaction with staff is pleasant and the ladies seem very nice. However, they have their resident/patient telephone line disconnected and act shocked when told it’s not working. Even after numerous reporting the line is down, they act like they didn’t know. Not addressing the issue shows a lack of compassion and regard for the families of and patients they are trusted to care for. When you fail at small stuff, the big stuff become disasters.