M

MizLadi tooyou

I wish I could give this zero stars. My family member was admitted to this rehab facility following surgery, and our experience has raised some serious concerns about professionalism, patient respect, and the overall environment of care at this facility (and the workers) A nurse administered melatonin and instructed her to go to sleep at around 8 pm without providing a medical explanation or clearly stating that the medication was optional. It was presented as something she was expected to take. When she exercised her right to refuse it, the nurse’s attitude noticeably changed and became dismissive and unprofessional. What was especially concerning was the strong impression that the medication and early bedtime were being used for staff convenience rather than for patient care. It felt as though the goal was to have her sleep so that less care, interaction, or attention would be required, rather than addressing an actual medical need. (this is based on feelings, so allegedly) In addition to this, the condition of the premises was unacceptable. Medical equipment was visibly discarded and stored outdoors on patios that are clearly visible from the street. This included old medical beds, wheelchairs, mats, wedge pads, and similar items that should be properly stored or removed. This environment is not conducive to healing and presents as a blight and eyesore, not only for patients but also for the surrounding community. Patients have the right to informed consent, respectful treatment, and a clean, appropriate healing environment. Rehab patients are often vulnerable, and care should be centered on their needs and dignity, not on convenience or neglect. Families considering this facility or do not have a choice, but to choose this facility , should remain closely involved, ask to review medication orders, would be present often , communicate when it’s needed and advocate early if something does not feel right. Thank you and YES we are in contact with the Director of this facility.

C

Candis Butler

Rehab Therapists are the BEST In the Bay Area.

N

Nancy

My parents had a very unsafe discharge after being at Redwood Healthcare in Oakland for 4.5 months. They lied to my parents about where they were going to be discharged and left them with no help, no home healthcare, on and on. In the beginning Bea the Marketing Agent lied to me about RHC- she told me the facility was being remolded , that it had central air conditioning, and lots of other things. Well this was not the case. Meanwhile my parents were discharged to an unlicensed home- basically as room renters with no help! They just wanted their room opened up so they could charge $50K a month for ReHab. Greed, Cruelty, No respect or dignity for my parents. Poor communication, no follow up, most of the staff is nice but very overwhelmed. Directors, Admin, SW very unprofessional. Do Not Let Your Loved ones be admitted here!

C

Cristine Danzberger

On Thursday evening my son was transported to Redwood health from St. Mary’s Hospital. he was brought there to finish out his antibiotics and to receive physical therapy. The transporter forgot to get his medical papers and had to turn around and go back to the hospital to get them and then he wasn’t happy about going to Oakland and wanted to drop him off at train station, but he proceeded to the home. Once my son arrived there, nobody seem to know what’s going on. It was a lot of chaos nurses snapping at other patients and cursing at them to get back to the room. They told him they didn’t know what was going on with his medication’s and he had to wait till Monday, but the hospital had told my son that the orders were sent ahead of his arrival. he had missed a 24 hour regiment treatment. The facility reeked basically with piss. My son up and left got his way back to the general Hospital, now has a fever and has been admitted to that hospital. I am so livid over this whole fiasco. This place needs to be shut down. I wouldn’t even send my dead cat there!!

V

Veronica Lewis

Do not send your loved one here! Social Worker is non responsive. Leadership plays games that they didn’t know Drs orders and therefore do not provide PT or OT at the correct intervals. Patients walk in out of your room due to their own cognitions. Management sucks- do not go to this facility!!!!!!!!!