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Michelle McKernan

The staff & the doctors were wonderful! My mom was just here for 2 months and I honestly have zero complaints! Thank you all for taking such great care of her!

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Myra Waters

This Administrative/admissions should’ve never accepted my brother under the false pretense they could care for him. The negligence has caused him grave harm during the two and an half months of his stay. The Administrative was explicitly informed and provided documentation of the care my brother required. He suffers with dementia, diabetes, rental failure and other medical health conditions, and was not provided the care in which they agreed to, close monitoring, routine physician/psychiatrist care in a structured/locked unit. When I arrived one week after my brother was admitted coming from Charlotte, NC, I remember being very happy with his move being closer in for family visits. But became very concerned after I got there, MainPlace Post Acute was not a locked or structured nursing home facility. I met with Meena the admission coordinator sharing my concerns right away and brief conversation before directing to my brothers room. He was happy to see me as I was to see him, and right away noticed the side nightstand table next to his bed was raggedy with the drawer falling apart and handle hanging off. I spent nine days visiting my brother back and forth. I’d often have to ask his where abouts when he wasn’t in his room or activity I would find him wondering around unsupervised. Obviously allowed to roam the facility freely, he would find himself in the staff food pantry getting chips and drinks. I and my sister law both has found him with on several occasions and made the nurse station aware of it. Inappropriate for diabetic patient that can result in dangerous blood sugar spikes. After leaving back home, I would get calls from the staff that my brother was found outside in the parking lot unable to reason with him to go back inside he would become agitated, combative, and unwilling to comply. This would often result in them having to medicate him with his anxiety medication, I had to let them know his medication should not be administered due to the lack of them not monitoring his where abouts causing a crisis. My sister and I have often come and find the front entrance without staff unavailable at their post. We believed having someone on duty at all times helps with preventive measures. This facility had 169 plus patients with 1 CNA attending to 16 patients, I learned after I approached a CNA staff when my brother needed changing. He told me he’d get with him as soon as he could which is understandable considering the shortage. I felt this to be seriously alarming.

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Laila Guirguis

Main place post acute and family is a good place to bring love ones. Staff here are amazing. Specially station 1&2 this facility deserves a 5 star review. Service is excellent. Overall Thank u and more blessings.

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Maria G

Nice and friendly staff. I would like to extend my gratitude to Laura, Larissa and Jennifer (CNAs) for taking such good care of my mom. The LVN’s are also great and address our concerns in a timely manner.

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Thuthuy Nguyen

My husband is in this Rehab due to having a stroke. It is very very good Therapy team, my husband has had very good time to practice with people in the team, specially Melany, Tiffany, Leslie, and Eric. I really appreciate it. Thank you very much! I want to say more about people who work at this facility.. Every one is skillful, caring, and full of compassion. I want to mention special boys who take care of my husband, CNA Kyle (who tried to wiped every water drop on my husband's body when helping him a shower), CNA Sean ( who came almost right away whenever we needed help), and CNA Israel ( who always brought coffe for us whenever he appeared). We will go home this Friday and we will miss you guys. Thanks so much!