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Jojo

My father was at Monterey Palms for three months. He came in as a skilled patient and, unfortunately, declined over time until he transitioned into hospice care. During that entire journey, I saw the dedication and compassion of the staff. From the therapy team working hard to help him regain strength, to the nurses who supported him through his decline, their commitment never wavered. The nurses were incredible knowledgeable, empathetic, and deeply compassionate. They treated my father with dignity and care, and they treated me like family. People often have unrealistic expectations and compare skilled nursing facilities to hospitals. They are not the same, and it’s unfair to expect them to be. The food was nourishing and good enough for my father, even if it wasn’t the same as a home-cooked meal and honestly, that’s to be expected. What touched me the most was the way they handled his final days. They moved him to a private room so I could spend more intimate time with him. They allowed me to stay long past visiting hours, checked in on me constantly, and even offered me coffee so I could stay by his side. Those small gestures meant the world to me. My father passed away peacefully and comfortably, surrounded by incredible nurses who truly cared. I especially want to thank the director of nursing, who was extremely knowledgeable and made sure all of our needs were met, as well as the therapy department for their early dedication and support. The entire Monterey Palms team was simply amazing. If you see a bad review here, please take it with a grain of salt. In my experience, those comments usually come from bitter people with unrealistic expectations. The truth is, this facility is filled with hardworking, compassionate professionals who deserve nothing but gratitude and respect.

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Ruth Armstrong

I had the privilege of staying at Monterey Palms Healthcare for over a year. During one of the most difficult times of my life, including the loss of my son, the staff provided me with incredible care, compassion, and support. The therapy department was outstanding in helping me regain my strength and independence. Thanks to their dedication, I was able to recuperate back to my prior health and was able to transition into an assisted living home. I will always be grateful for their patience and encouragement. The social services team was also a tremendous help. Felicha and Glendy guided me through the difficult process and supported me in accessing my long-term care insurance, which I had lost access to after my son’s passing. Their kindness and expertise made all the difference. The administrator was always very kind and approachable and nursing team was consistently supportive, ensuring that all of my health needs were met with care and attention. Monterey Palms Healthcare is more than just a facility it is a place of true compassion and healing. I wholeheartedly recommend them to anyone in need of excellent care.

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Peggy

I was a newly surgical.patient there n they placed me in a room with dirty infected wound patient. Which is a no no n also she got so sick n she came down with Covid gave to.me. ac was off in our room for 3 days because of leaky ac unit n it didn't work in our room. Being isolation because Covid the patient to share her fan. DON WANTED me to stay 5 more days after the isolation period of 5 days. I refused. I left AMA. DON Called my son n said do you want your dad n yourself to get VOVID. My son said to me I will pick up in 20 mins. She's not staying another day. My son picked me up. Nobody got sick in my home the Nursing home n rehab center wanted to get more money for facility from the State for COVID-19. INFECTED WOUND PATIENT ITS ILLEGAL PER HEALTHCARE N JACHO RULES. Dirty wounds n clean surgical do not room Together. Period.

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Patricia Read

I am so grateful there is a caring staff and nurses to take care of healing serious wounds that were so unexpected. I have healed after 2 months of therapy professionals helping me. All deserve praise for braving the variety of patients coming here with their demands and unreasonable expectations.

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Lori Milas

A frightening experience. My husband was transferred from Eisenhower Hospital to Monterey Palms in early November to recover from a surgery that resulted in a great loss of blood. He weighed 265 when he was admitted, he weighed 230 when he left 5+ weeks later. During the time he was there he was fed less than 1000 calories a day and many meals barely 5 grams of protein. He's a big guy, but the weight just dropped off from insufficient food, especially protein. He was supposed to be on an unrestricted diet, but his meals were delivered cold and inedible. A few spoonfulls of cold rice, beans, a half portion of breaded fish, a tiny tub of margarine. He left this week, but by the time he was discharged the nearly fat-free diet had his skin shedding from his body in sheets... I thought there was snow around his bed but in fact it was skin falling like rain! When I asked the dietician (many times!) about his meals, we were promised more and better food, but that never happened. I tried to bring in sandwiches, butter, olive oil and protein shakes just so he would survive. During the time he was there he was alone in a semi-darkened room that was either too hot or too cold, and where the shade did not work to let in sunlight. He became deeply depressed from the isolation. I want to say that many of the staff were very nice and efficient, the Wound Care nurse was excellent. However, when my husband was in pain and pressing the button to ask for pain meds, no one came over several nights. My husband called me at 1 a.m. and asked me to call the night nurse from my outside line and ask her to run pain meds to my husband. He was supposed to receive his pain medication every four hours... the last dose he received was at 6 p.m. He was in tears by the time he got his meds at 3 a.m.. I can understand now why a patient might be afraid to complain. You really don't want the people who are in charge of your care to make matters worse, 'forget' to bring you pain medicine, or short you on meals. I tried to be friendly and not aggravate the staff in any way, but I am SO relieved that my husband was able to transfer to a rehab facility that could really look after his needs. He was in such bad shape when he left that we really felt he might not live much longer.