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sherrie josephson

It takes Forever to respond to your call light there is no excuse for it. It’s highly Disappointing all they do is Yap and screw around the nurses and CNA’s are not professional. The state needs to come in and review this place.

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Kim McKellar

Dustin, Admissions Director, should be elevated to Executive Director. He is the only one who communicated with us throughout my husband's 1 week stay, and beyond, for transition issues. Dustin has the level-headed, common-sense, hands-on approach to care Premier really needs. He was the only one available to even try to reach the doctor, nurses, PT, executive director. You cannot get any care here despite how hard you try and working with the Director of PT, DON and facility director, it's IMPOSSIBLE. My husband was prescribed a wrong medication for his condition. The doctor did not catch it and didn't contact me for a week, despite my husband requiring a family POA. Someone on staff caught it after 7 days of my husband's worsening condition, most likely due to contraindicated meds (benzodiazapines for dementia patient, a BIG NO-NO). These suddenly worsened my husband's condition (constant falling, combative, aggressive, delirium), which both the Eisenhower hospital and Premier staff attributed to his "declining illness". Neither listened to me that immediately prior he was fully ambulatory, pleasant demeanor and largely oriented. Many thanks to the unknown staff member at Premier who finally caught this error (though I wish it was found on day 1, not day 7) And many thanks to Dustin for his even-keeled demeanor and common sense.

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Paige Fullen

The dude who works in admissions was rude when inquiring about care for my father. Did not ask for his opinion on the type of care he needs and he felt obligated to state so. Also he had an attitude to begin with when asking for admissions. Oh I’m sorry we called before you close. SORRY YOU HAVE TO WORK!!!

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Front Desk Manager

Our 94 year old mother was tranferred from Eisenhower for rehab after an in home fall. Our mother passed away there and unfortunetly the Dr and the facility itself has since stopped responding to our requests for corretions on her death certificate. I am currently on hold as I type this being stonewalled.

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Nicole

I am extremely disappointed and disturbed by the conditions at this facility. The building reeks of feces and urine, making it an unsanitary and unpleasant environment for anyone, let alone vulnerable patients. The staff, including both nurses and CNAs, are frequently seen on their phones and appear inattentive to patients' needs. My grandmother would press her call button, and while someone would arrive to turn off the light, they would often never return to actually assist her unless she pressed it again. On one visit, I personally had to help her roommate out of the restroom because she had been calling for assistance and no one responded. During that same visit, I heard another patient crying out for help with no response from staff. This level of neglect is completely unacceptable and raises serious concerns about the safety and quality of care provided here.